Things to take note of:
- Furbo Camera ’s placement. For best performance, we recommended placing your Furbo Camera 60cm to 120cm off the ground.
- Adjust the placement of your Furbo Camera. Make sure it is not facing the light directly.
- For Possible Vomit Alert (New): While the AI is continuously evolving and improving, there might be occasional false alerts triggered by activities such as bowing their heads on a patterned carpet, experiencing changes in light and shadow, or placing a toy down. We are dedicated to refining the system to minimize such occurrences. Additionally, please be aware that there is a possibility that Furbo Camera may not detect every episode of vomiting, but we are actively working to enhance its accuracy.
Please check whether miss detection happens on all events (Barking Alert, Activity Alert, Person Alert, Selfie and Emergency):
Missed detection on all Events:
- Unplug and replug your Furbo Pet Camera.
- Reset WiFi settings from your Furbo app. (Please observe for the next 24 to 48 hours before going to the next step)
- Go to your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right.
- Choose the Furbo Pet Camera you wish to reset.
- Tap “Reset Wi-Fi”.
Specific Events:
If the issue happens on one event only, please follow these steps:
1. Take note of the time of Occurrence.
2. Go to settings and turn off the Furbo Camera using the On/Off feature
3. Upload Debug Log: In order to analyze this issue further, we need to collect logs from you, to do this, please follow the below steps:
- Open the menu page in the app [☰]
- Tap Account
- Tap your email 8 times until you get a confirmation message "debug is enabled"
- Go back to Home to refresh and Open the menu page again
- Finally, tap "Upload log"
- Once done, you can then tap "Hide Debug Tool"
4. Click the button below to chat with us so we can escalate your issue.