If you cannot find your WiFi network on the WiFi list, it might be because of the following reasons:
You choose an incorrect product type during setup.
To make sure you are choosing the correct product type, look for the model number printed on the sticker at the bottom of your Furbo to identify which device you’re setting up:
|
Furbo Model |
Model Number(s) |
Key Features |
|---|---|---|
|
Furbo Dog Camera |
Furbo2, Furbo2.5 |
Original fixed camera |
|
Furbo Dog Camera 360 |
Furbo3 |
360° rotation, designed for dogs |
|
Furbo Cat Camera 360 |
FurboCat |
360° rotation, low-light/night cat vision |
|
Furbo Mini |
FurboMini |
Compact and lightweight |
Your WiFi is hidden.
Please make sure your WiFi is not a hidden network. You can check your WiFi with another smartphone, tablet, or laptop/computer.
If you are using a hidden WiFi network, please click "Other network" in the "Set up Furbo's WiFi" page and manually input the name and the password.
The WiFi signal is too weak.
The WiFi list is sorted by signal strength. Please make sure that the distance between the WiFi router and your Furbo is not too far (within 5 feet). Please note that Furbo's WiFi antenna is on its right side. To get a better connection, it will be best if your Furbo is on the left or front side of your router with no physical barrier causing interference, such as concrete walls.
Please try to move the Furbo closer to your router, then go through the setup process again.
You are using a 5GHz WiFi frequency router.
Furbo cannot connect to 5GHz WiFi frequency routers; it only works with 2.4GHz frequency routers.
Most WiFi APs that provide 5GHz channels will also provide 2.4GHz channels at the same time - dual-band. This means the 2.4GHz and 5GHz WiFi are both available with different WiFi names. Please use the 2.4GHz channel Wi-Fi to set up Furbo.
If you are having trouble connecting, it will be best to turn off the 5GHz signal temporarily while setting up your Furbo. To know whether your router offers 2.4GHz or 5GHz, please contact your internet service provider.
If you still encounter the same problem, please contact us.
Having other setup issues with a different error message?
Check the following support pages below:
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'