Introduction

This is the error message you might receive if your Wi-Fi password was incorrectly entered while connecting your Mini/Furbo Mini 360° to your preferred network during setup.

Troubleshooting Steps

1. Make sure you are entering the correct Wi-Fi password. Furbo can only be set up to household Wi-Fi connections that only ask for a password as security. Wi-Fi connections that require a username and password to connect may cause Furbo set up to fail.
   
    
2. Try to restart your home Wi-Fi router by unplugging it for 30 seconds and try again.
   
    

3. If the issue persists after step 2, you’ll need to reset your Furbo Mini/Furo Mini 360°. To Reset:

   • Furbo Mini 360° (rotating model):

     While your Mini/Furbo Mini 360° is plugged in, press and hold the reset button located under the device until the light starts blinking yellow.

   

   • Furbo Mini (non-rotating model):

     While your Mini/Furbo Mini 360° is plugged in, use a pin to press and hold the reset button for 5–10 seconds, until the light starts blinking yellow.
     
      

     

Once the light turns to blinking yellow. Try to re-setup your Furbo.

If you get the same error or if you need further assistance, please click the button below to chat with us. 

Having other setup issues with a different error message?
Check the following support pages below: 

Can't find my Wi-Fi network in the App

Error Message: 'Something's wrong with your internet'

Error Message: 'Something's wrong with Furbo'

Error Message: 'Can't connect to your Mini'