Please select the product type that you wish to jump to.
Note: You can check the model number and serial number underneath your Furbo to confirm your Furbo's product type.
|Product type||Model number||Serial Number|
|Furbo Dog Camera||Furbo 2 and Furbo 2.5||Starts with FBCH|
|Furbo 360° Dog Camera||Furbo 3||Starts with FBTW|
Furbo Dog Camera (SN:FBCH)
To speak to your pup during live streams, click on the microphone icon on the lower right corner of the screen. The gray circles around the microphone icon mean that the app is trying to connect to your Furbo at home:
When the circles around the microphone icon change to yellow, you may begin talking to your dog.
When you are finished, click on the microphone icon again. The microphone icon will return to its original look once disconnected from Furbo.
Reminder: You cannot hear your dog while using the Furbo app’s microphone function. This is to avoid loud feedback and echoes that could spook your dog. To hear your dog and the sounds of its environment, stop the microphone function.
Furbo 360° Dog Camera (SN:FBTW)
In contrast to the previous Furbo model, Furbo 360° is now capable of Full Duplex Audio. This allows you to talk to your dog while listening at the same time.
Please note that you may hear a feedback noise when you talk via your Furbo app while near your Furbo 360° Camera. You will receive this pop-up reminder when you tap on the talk function within 2 hours after setting up your Furbo 360°:
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