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Furbo
new Furbo Dog Nanny
Furbo Dog Camera
Designed for Dogs
Furbo Saves Lives
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  1. Furbo Dog Camera
  2. Support
  3. Warranty & Returns

1 Year Limited Warranty

THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

NOTE: Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the below limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state and country to country.

This 1 Year Limited Warranty only covers Tomofun products, Furbo Dog Camera and its accessories manufactured by Tomofun.

A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty for the product:


These listed sellers/resellers in the abovementioned sales channel are the ONLY authorized sellers/resellers. Tomofun’s limited warranty ONLY applies to products purchased from authorized sellers/resellers listed above.

Products purchased from unauthorized resellers on Amazon are NOT subject to warranty services. This goes into effect from June 7, 2017. Proof of purchase (or trackable order ID) is required for warranty service.

Tomofun Furbo® warrants that your Furbo™ will be free of defects in materials or workmanship under normal and proper use for one year from the original date of purchase or if sold online, the date of delivery. Tomofun will, at its option, repair or replace the Furbo™ without charge upon its receipt of proof of the date of purchase or date of delivery.

If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Tomofun will either:

(1) repair the hardware defect at no charge, using new or refurbished replacement parts, or

(2) replace the product to a reconditioned/refurbished product or with a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

NOTE: Brand new replacement covers products purchased within 30 days upon warranty claim. If it's outside of the 30-day window, your Furbo will be replaced with a reconditioned/refurbished unit. 

If a replacement Furbo™ is sent, it will carry a non-transferrable warranty for the remainder of the original warranty period.

Tomofun will cover the return shipping cost for authorized returns but the purchaser may be responsible for the costs of shipping the product to our return center depending on the origin address - Tomofun will provide the nearest return center address near or within the region.

The country of origin of the Furbo that is due for return has to be the delivery address of the original order. Otherwise the customer has to pay for the return shipping fee.

Below are list of the return center address for Furbo:

 

USA

Return Helper (RHTW034)
18 Distribution Blvd
Edison, NJ, 08817

CANADA

Return Helper( RHTW034)
4803 Duchess Street
Vancouver, B.C. V5R 6E1

UNITED KINGDOM

Return Helper (RHTW034)
Self Access Storage
180 Sherlock St., Reverse Supply Chain
Birmingham, B5 7EH

EUROPE

Return Helper (RHTW034)
Am Herrenhäuser bhf 26
Hannover 30419

JAPAN

Return Helper (RHTW034)
大阪府貝塚市澤562-1
597-0062

TAIWAN
Tomofun Co., Ltd.
Howard Chen
4F., No.178, Sec. 3, Minquan E. Rd., 
Taipei City 10542, Taiwan

AUSTRALIA

IDS Company (RHTW034)
Unit 2/38 Zakwell Court
Coolaroo VIC 3048

SINGAPORE

ZTO
Tock Yong Keng
4 Pandan Crescent#01-02B
SINGAPORE 128475

 

Tomofun may request that you replace defective parts with new or refurbished user-installable parts (e.g. USB cord, wall plugs, lid)  that Tomofun provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Tomofun, assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Tomofun’s property.

Parts provided by Tomofun in fulfillment of its warranty obligation must be used in products for which the warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Tomofun and becomes Tomofun’s property.


Exclusions And Limitations

This Limited Warranty applies only to hardware products manufactured by or for Tomofun that can be identified by the "Furbo" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Furbo hardware products or any software, even if packaged or sold with Furbo hardware.

Manufacturers, suppliers, or publishers, other than Furbo, may provide their own warranties to the end-user, but Furbo, provides their products "as is". Software distributed by Tomofun with or without the Furbo brand name (including, but not limited to system software) is not covered under this Limited Warranty. Tomofun does not warrant that the operation of the product will be uninterrupted or error-free. Tomofun is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply:

(a) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

(b) to damage caused by operating the product outside the permitted or intended uses described by Furbo;

(c) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Tomofun;

(d) to a product or part that has been modified to alter functionality or capability without the written permission of Tomofun;

(e) to consumable and mechanical platform parts unless damage has occurred due to a defect in materials or workmanship;

(f) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.

(g) any devices that were purchased with unauthorized resellers. Complete list of authorized resellers is provided below:

 

These listed sellers/resellers in the abovementioned sales channel are the ONLY authorized sellers/resellers. Tomofun’s limited warranty ONLY applies to products purchased from authorized sellers/resellers listed above.

Products purchased from unauthorized resellers on Amazon are NOT subject to warranty services. This goes into effect from June 7, 2017. Proof of purchase (or trackable order ID) is required for warranty service.

There are no express warranties other than those listed and described above, and no warranties whether express or implied, including, but not limited to, any implied warranties or merchantability or fitness for a particular purpose and warranties against hidden or latent defects, shall apply the express warranty period stated above, and no other express warranty or guarantee given by any person, firm or corporation with respect to this product shall be binding with Furbo.

Except as provided in this warranty and to the maximum extent permitted by law, Tomofun is not responsible for loss or revenue or profits, failure to realize savings or other benefits, loss of opportunity, loss of goodwill, damage to, compromise or corruption of data, or any other special, incidental or consequential damages caused by the use, misuse or inability to use this product, or any other breach of any warranty or condition regardless of the legal theory on which the claim is based, even if Furbo has been advised of the possibility of such damage. Nor shall recovery of any kind against Tomofun be greater than the purchase price of the Product. Without limiting the foregoing, the purchaser assumes all risk and liability for loss, damage or injury to purchaser and the purchaser’s property and to others and their property arising out of the use, misuse or inability to use products sold by Tomofun not caused directly by the negligence of Tomofun.

This limited warranty shall not extend to anyone other than the original purchaser of this product, is nontransferable and states the exclusive right of the purchaser to remedy.

Obtaining Warranty Service

Furbo™ is a high quality product and, with proper care, is intended to provide years of satisfying performance. Please do not return your Furbo™ for servicing without first speaking to Furbo Customer Service to obtain a Return Merchandise Authorization (RMA) number. To obtain warranty service, you must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to an address specified by Tomofun. Tomofun may require that you furnish proof of purchase from the official and authorized resellers, additional details and/or comply with registration requirements before receiving warranty service.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Furbo will not be responsible for any such damage or loss. For specific instructions on how to obtain warranty service please email us at support@furbo.com.

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