Cloud Recording clips will be saved in your app for 24 hours from the time it was taken. You may also save it on your smartphone’s album so you can watch it again or share it with friends and family. Just follow these steps:
- Go to your Furbo app’s home screen, and select the type of Cloud Recording videos you wish to see (For you, All, Barking, Activity, Person, Selfie, Emergency).
- Scroll to choose the Cloud Recording videos you wish to save.
- Tap the “ELLIPSIS” icon (⋮) that you wish to download on your Furbo app.
- A pop-up message will appear, tap “DOWNLOAD” to save the Cloud Recording to your phone.
NOTE: The downloaded Cloud Recordings will be saved to your phone’s gallery app.
The video recording clips will be saved in your phone’s gallery app, but if you can't see them saved in your gallery or if you're getting an error, please follow the steps below:
- Check your Furbo app’s permissions on your smartphone. Click here to know how to enable the app's permission.
- Please make sure that there is enough storage on your device for you to save the videos.
- Close the app completely from the background.
- Replug your Furbo Camera.
- Once your Furbo is back on and showing a yellow status light, try again.
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