Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or without shipping cost on your end depending on the geographical location of the delivery address. For Tomofun to provide you the warranty coverage for Furbo, Tomofun will ask you to return the defective product for assessment should it need to be repaired or replaced.
Tomofun will cover the return shipping cost for authorized returns and returns within the 1-year limited warranty that may result to repair or replacement. The purchaser may be responsible for the costs of shipping the product to our return center if the origin address is not of the same country as the order delivery address - Tomofun will provide the nearest return center address near or within the region.
The country of origin of the Furbo that is due for return has to be the delivery address of the original order. Otherwise, the customer has to pay the return shipping fee.
Below is the list of the return center addresses for Furbo:
USA
Return Helper (RHTW034)
18 Distribution Blvd
Edison, NJ, 08817
CANADA
Return Helper( RHTW034)
Unit #160 - 12811 Clarke Place
Richmond, B.C. V6V 2H9
UNITED KINGDOM
Return Helper (RHTW034)
Unit 3, Tame Road Industrial Estate Tame Road
Birmingham B6 7HS
EUROPE
Return Helper (RHTW034)
Am Herrenhäuser bhf 26
Hannover 30419
JAPAN
Return Helper (RHTW034)
大阪府貝塚市澤562-1
597-0062
TAIWAN
(Issue investigation)
Tomofun Co., Ltd.
Liane Lin
4F., No.178, Sec. 3, Minquan E. Rd.,
Taipei City 10542, Taiwan
(Normal return)
台北市內湖區內湖路一段136號四樓 RHRTNFurbo
偉業科技有限公司
+886 277516005
AUSTRALIA
Return Helper (RHTW034)
10 Mosrael Place
Rowville, VIC 3178
SINGAPORE
ZTO
Tock Yong Keng
4 Pandan Crescent
#01-02B
SINGAPORE 128475