If you cannot find your WiFi network on the WiFi list, it might be because of the following reasons:
- Your WiFi is hidden.
Please make sure your WiFi is not a hidden network. You can check your WiFi with another smartphone, tablet, or laptop/computer.
If you are using a hidden WiFi network, please click "Other network" in the "Set up Furbo 360° Cat Camera's WiFi" page and manually input the name and the password.
- The WiFi signal is too weak.
The WiFi list is sorted by signal strength. Please make sure that the distance between the WiFi router and your Furbo 360° Cat Camera is not too far (within 5 feet). Please note that Furbo 360° Cat Camera's WiFi antenna is on its right side. To get a better connection, it will be best if your Furbo 360° Cat Camera is on the left or front side of your router with no physical barrier causing interference, such as concrete walls.
Please try to move the Furbo 360° Cat Camera closer to your router, then go through the setup process again.
- You are using a 5GHz WiFi frequency router.
Furbo 360° Cat Camera cannot connect to 5GHz WiFi frequency routers; it only works with 2.4GHz frequency routers.
Most WiFi APs that provide 5GHz channels will also provide 2.4GHz channels at the same time - dual-band. This means the 2.4GHz and 5GHz WiFi are both available with different WiFi names. Please use the 2.4GHz channel Wi-Fi to set up Furbo 360° Cat Camera.
If you are having trouble connecting, it will be best to turn off the 5GHz signal temporarily while setting up your Furbo 360° Cat Camera. To know whether your router offers 2.4GHz or 5GHz, please contact your internet service provider.
If you still encounter the same problem, please contact us.