Video feed has black corners or smudge

Black corners or a smudge may be due to various reasons and can be resolved by trying out the steps below:

1. If your video feed has a smudge, check first if there's still a plastic protector covering the camera lens. If there is, you may then remove this.
2. If your dog licked the lens, just try to wipe the lens to clean it.
3. If you are seeing a black corner as shown in the photo below, please try to adjust the outer camera lens to make sure that it's in place.

If this doesn't resolve the issue, please take a picture or a video sample and contact Customer Support. Click the button below to chat with us.

Live Chat