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Note: You can check the model number and serial Number under your Furbo to confirm your Furbo's product type.

Furbo Dog Camera (SN:FBCH)

If it is your first time plugging your Furbo into a power source, you will see a white status light first. The white light should turn green after about a minute.

If the light still doesn’t turn green after plugging your Furbo back in, do a hard reset on your Furbo. You'll need to use a pin or a straightened paper clip to press the 'reset' button on the back of your Furbo. While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green.

If the status light is stuck to white or purple light after resetting it for about a minute, please these steps:

1. Unplug the Furbo Camera and plug it back in.
2. Try to plug your Furbo into another wall socket or outlet.
3. Try using another USB adapter with the original Furbo cable.
   
   
4. Try using another USB cable with the original Furbo adapter.
5. Try using another USB adapter with the original Furbo cable.
6. Try using another USB cable and another adapter instead of the original Furbo USB cable and adapter.
7. Try to do a hard reset the Furbo again using the reset button at the back of Furbo. Insert a pin or paper clip into the small hole in the back, and hold for 10 seconds. You should hear a small sound, and light should then display.

Furbo 360° Dog Camera (SN:FBTW) 

If it is your first time plugging your Furbo 360° into a power source, you will see a white status light first. The white light should change to blinking yellow after about a minute.

If the light still doesn’t turn to blinking yellow after plugging your Furbo 360° back in, do a hard reset on your Furbo 360°. To reset your Furbo 360°, press and hold the reset button for about 5-10 seconds until the light starts blinking yellow.

If the status light is stuck on white or a blinking blue light for at least a minute after resetting it, please follow these steps:

1. Unplug the Furbo 360° Dog Camera and plug it back in.
2. Try to plug your Furbo 360° into another wall socket or outlet.
3. Try using another USB adapter with the original Furbo 360° cable.
   
   
4. Try using another USB cable with the original Furbo 360° adapter.
5. Try using another USB adapter with the original Furbo 360° cable.
6. Try using another USB cable and another adapter instead of the original Furbo 360° USB cable and adapter.
7. Try to hard reset the Furbo 360° again using the reset button at the back of the camera. Insert a pin or paper clip into the small hole in the back, and hold for 10 seconds. You should hear a small sound, and light should then display.

Furbo Mini

If it is your first time plugging your Furbo mini into a power source, you will see a white status light first. The white light should change to blinking yellow after about a minute.

If the light still doesn’t turn to blinking yellow after plugging your Furbo back in, do a hard reset on your Furbo 360°. To reset your Furbo 360°, press and hold the reset button for about 5-10 seconds until the light starts blinking yellow.

If the status light is stuck on white or blinking blue light after resetting it for about a minute, please these steps:

1. Unplug the Furbo Camera and plug it back in.
2. Try to plug your Furbo into another wall socket or outlet.
3. Try using another USB adapter with the original Furbo cable.
   
   
4. Try using another USB cable with the original Furbo adapter.
5. Try using another USB adapter with the original Furbo cable.
6. Try using another USB cable and another adapter instead of the original Furbo USB cable and adapter.
7. Try to do a hard reset the Furbo again using the reset button at the back of Furbo. Insert a pin or paper clip into the small hole in the back, and hold for 10 seconds. You should hear a small sound, and light should then display.

If you need further help, please contact our Support Team.

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