Things to take note of:
- Furbo’s placement. For best performance, we recommended placing your Furbo 90cm to 130cm off the ground.
- Adjust the placement of your Furbo. Make sure it is not facing the light directly.
- Remove clothes, toys or photos of dogs that are in Furbo’s view. They may be mistaken as a person or your dog.
Cloud recording clips shows zero second (0s)
- Close the app completely from the background.
- Unplug and replug the cord at the back of your Furbo for 30 seconds.
- Move your Furbo closer to the router for better connection.
- Reset WiFi settings from your Furbo app. (Please observe for the next 24 to 48 hours before going to the next step).
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- Go to your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right.
- Choose the Furbo Dog Camera you wish to reset.
- Tap “Reset Wi-Fi”.
Please note that resolution will only affect the videos taken after performing the steps.
If the screen has frozen and you’re only hearing the audio:
- Close the app completely from the background.
- Unplug and replug the cord at the back of your Furbo.
False activity detection:
- Disable the Smart Alerts (turn them off in your Menu).
- Close the app completely from the background.
- Unplug and replug the cord at the back of your Furbo.
- Re-enable the Smart Alerts.
- Reset WiFi settings from your Furbo app. (Please observe for the next 24 to 48 hours before going to the next step)
- Go to your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right.
- Choose the Furbo Dog Camera you wish to reset.
- Tap “Reset Wi-Fi”.
Missed detection:
- Turn off your Smart Alerts (turn them off in your Menu).
- Close the app completely from the background.
- Unplug and replug your Furbo Dog Camera.
- Turn on your Smart Alerts.
- Reset WiFi settings from your Furbo app. (Please observe for the next 24 to 48 hours before going to the next step)
- Go to your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right.
- Choose the Furbo Dog Camera you wish to reset.
- Tap “Reset Wi-Fi”.
Contact our Support Team for further assistance.
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