Return Shipping and Handling within the 1 Year Limited Warranty

Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or without shipping cost on your end depending on the geographical location of the delivery address. For Tomofun to provide you the warranty coverage for Furbo, Tomofun will ask you to return the defective product for assessment should it need to be repaired or replaced.

Tomofun will cover the return shipping cost for authorized returns and returns within the 1-year limited warranty that may result to repair or replacement. The purchaser may be responsible for the costs of shipping the product to our return center if the origin address is not of the same country as the order delivery address - Tomofun will provide the nearest return center address near or within the region.

The country of origin of the Furbo that is due for return has to be the delivery address of the original order. Otherwise, the customer has to pay the return shipping fee.

Below is the list of the return center addresses for Furbo:

CANADA
Return Helper( RHTW034)
4803 Duchess Street
Vancouver, B.C. V5R 6E1

USA
Return Helper (RHTW034)
18 Distribution Blvd
Edison, NJ, 08817

UNITED KINGDOM

Return Helper (RHTW034)
Self Access Storage
180 Sherlock St., Reverse Supply Chain
Birmingham, B5 7EH

EUROPE

Return Helper (RHTW034)
Am Herrenhäuser bhf 26
Hannover 30419

JAPAN

Return Helper (RHTW034)
大阪府貝塚市澤562-1
597-0062

TAIWAN

Tomofun Co., Ltd.
Howard Chen
4F., No.178, Sec. 3, Minquan E. Rd.,
Taipei City 10542, Taiwan

AUSTRALIA

IDS Company (RHTW034)
Unit 2/38 Zakwell Court
Coolaroo VIC 3048

SINGAPORE

ZTO
Tock Yong Keng
4 Pandan Crescent#01-02B
SINGAPORE 128475