This error usually means that:
1. Your mobile phone's internet connection is unstable.
2. Furbo not properly connected to the home Wi-Fi.
Therefore, the Furbo App is unable to establish a connection with Furbo.
Kindly provide us these information so we can better analyze the issue:
-
Confirm if your mobile phone can access the internet properly. [Yes/No]
- You can test this by opening Safari, Chrome, or any other browser. If web pages load slowly, it indicates that the current mobile device has a poor internet speed. Please try again once the network connection stabilizes.
- Furbo Email address
- Screenshot of the error you are getting
- Picture of the sticker label under your Furbo. Please refer to the image below. Make sure that the MAC address and the alphanumeric combination starting with "FB" are visible.
Then, click the button below to chat with us.