Error Message: 'Something wrong with your network connection'

This is the error message if there's a connection issue between your smartphone and the Furbo server. Therefore, we have to make sure that your smartphone has internet access. 

Please try the steps below to fix this issue:

1. Change your smartphone’s connection from WiFi to mobile data or vice versa. Then, try to re-setup.
   
2. If first step will not work, try to restart your Smartphone. Then, re-setup. 
   
   
3. Close the Furbo app completely, from the background, then unplug your Furbo. Wait 30 seconds, replug your Furboo and try again. 
   
   
4. Uninstall then reinstall the Furbo app.
   
   
5. Try another smartphone.

If you continue to have issues setting up your Furbo, please contact our support team.

Live Chat

Having other setup issues with a different error message?
Check the following support pages below: 

Error Message: 'Wrong Router Password' 

Can't find my Wi-Fi network in the App

Error Message: 'Something's wrong with your internet'

Error Message: 'Can't connect to your Furbo'