Return Shipping and Handling within the 2-Year Limited Warranty

Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or without shipping cost on your end depending on the geographical location of the delivery address. For Tomofun to provide you the warranty coverage for Furbo, Tomofun will ask you to return the defective product for assessment should it need to be repaired or replaced.

Tomofun will cover the return shipping cost for authorized returns and returns within the 2-year limited warranty that may result to repair or replacement. The purchaser may be responsible for the costs of shipping the product to our return center if the origin address is not of the same country as the order delivery address - Tomofun will provide the nearest return center address near or within the region.

The country of origin of the Furbo that is due for return has to be the delivery address of the original order. Otherwise, the customer has to pay the return shipping fee.

Below is the list of the return center address for Furbo:

EUROPE
Schallenberg International Limited
Debbie Winn
2-16 Darrell Road
Felixstowe, IP11 3UU, UK

AUSTRALIA
Tomofun
PO BOX 6035
Chullora NSW 1405, Australia

USA
Furbo
13936 Valley Blvd, Building B
ABC Depot Logistics
La Puente CA 91746 US

CANADA
Mantoria Inc.
Amanda Elvidge
199 Longside Drive, 
Mississauga, ON L5W 1Z9, Canada

JAPAN
Tomofun Corp.
THE WORKS #410, 3-18-3
Aobadai, Meguroku, Tokyo 153-0042 Japan

TAIWAN
Tomofun Co., Ltd.
Howard Chen
4F., No.178, Sec. 3, Minquan E. Rd., 
Taipei City 10542, Taiwan