If you can't connect to your live stream and your Furbo is showing the green light, your Furbo requires setup.
Step 1: Log in to your Furbo account via your app and go to 'Account', select 'Remove Furbo'
Step 2: Reset your Furbo.
To reset your Furbo, you'll need to use a pin or a straightened paperclip to manually depress the 'reset' button on the back of your Furbo (see the image below). While Furbo is plugged in, press and hold the reset button for about 5 to 10 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green.
Step 3: Go through the setup process for this device on your Furbo app.