It keeps on telling me that set up has failed.

After entering your WiFi password, your Furbo app will advise you to wait for few minutes while it is being set up.

But if you get a setup failure error message instead of setup success confirmation, please consider the following:

• Make sure you entered the correct WiFi Password
• Make sure you are connecting to a 2.4ghz WiFi. Furbo won't connect to a 5ghz WiFi.
• If your Wi-Fi connection requires MAC address registration, please check "How to get the MAC address for Furbo"
  
• If you are using an Android device, especially Samsung, who has Smart Network Switch feature turned on; you may need to turn this feature off while setting up. Click here for instructions.
  
  

Please go through the basic troubleshooting steps below:

Step 1: Turn off your Smartphone's Bluetooth

Step 2: Restart your Smart Phone

Step 3: Hard Reset your Furbo. Using a pin, press and hold for about 5 to 10 seconds the reset button at the back of Furbo and make sure your Furbo light turns green.

Step 4: Once your Smartphone restarts, turn on your Bluetooth.

Step 5: Go through the setup process again.

If you keep on getting the setup failure error, please contact customer support for further assistance.