After entering your WiFi password, your Furbo app will advise you to wait a few minutes while it is being set up.
But if you get a setup failure error message, please check the following:
- Make sure you entered the correct WiFi Password
- Make sure you are connecting to a 2.4ghz WiFi. Furbo won't connect to a 5ghz WiFi.
- If your Wi-Fi connection requires MAC address registration, please read "How to get a MAC address for Furbo"
- If you are using an Android device (especially Samsung) with the Smart Network Switch feature turned on, you may need to turn that feature off while setting up. Click here for instructions.
Please go through the basic troubleshooting steps below:
Step 1: Turn off your smartphone's Bluetooth.
Step 2: Restart your smartphone.
Step 3: Hard reset your Furbo. Using a pin or paper clip, press and hold the reset button at the back of your Furbo for about 5 to 10 seconds. After removing the pin, wait for your Furbo light to turn green.
Step 4: Once your smartphone restarts, turn on your Bluetooth.
Step 5: Go through the setup process again.