If the Adapter/USB cable is causing loose connection, you may try the following steps to identify which accessory needs replacement.
- Try to plug it to another wall socket or outlet
- Try another USB cable to try instead the original cable of Furbo using the original adapter
- Try another USB adapter instead of the original adapter of Furbo using the original cable
- Try another USB cable and another adapter instead of the original Furbo USB cable and adapter
Let customer care of the result.
Furthermore if the USB cord or the adapter is damaged, you may contact customer care for help.