For added security, some WiFi connections require MAC (Media Access Control) address registration prior to connection. A MAC address is a unique identification number that your network uses to identify devices. If needed, follow these steps to obtain your Furbo's MAC address:
If your Furbo serial number starts with "FBCH", you may simply get your Furbo's MAC Address at the bottom of your Furbo.
If your Furbo's serial number starts with FBQD or FBTW, please follow the below steps to obtain your Furbo's MAC address
Using an iOS Device:
- Make sure Furbo has been previously set up. If not, please try setting up your Furbo using your mobile hotspot. Make sure it is plugged in and showing a yellow or green light.
- In your phone settings, go to WiFi and search for a WiFi signal that starts with "Furbo," but do not connect to it. Just make sure it broadcasts a signal.
- Open the AirPort Utility app by Apple on your iPhone. If you don't have this app on your phone, you may download it from the App Store.
- Click Wi-Fi Scan.
- Click Scan.
- Wait for the list of WiFi signals and select "Furbo."
- Take note of the MAC Address.
Using an Android Device:
- You need to initially set up your Furbo, either using your smartphone's mobile hotspot or another WiFi connection.
- Once it has been set up, keep your Furbo plugged in. It should display a yellow light and remain connected to WiFi.
- Install Fing - Network Tools from the Google Play Store.
- In your phone settings, go to WiFi and search for a WiFi signal that starts with "Furbo" and connect to it. If prompted for the password, use the numbers in the WiFi name with additional zero (0) in front.
For example, WiFi Name: Furbo_2343943, WiFi Password: 02343943
- Once connected, open the Fing app and select Furbo as the wireless connection your smartphone is connected to
- Look for Furbo on the list and take note of the MAC Address.