If you’ve changed your Wi-Fi network settings, or you’ve moved Furbo to another location and it needs to connect to a new Wi-Fi network, all you have to do is to reconnect to the Wi-Fi network from your Furbo app:
- Plug your Furbo in. You should see a purple light.
- Begin a live stream (ignore the error message saying you can't connect), click the gear icon on the top right corner of the screen to see the app settings:
- Go to 'Reset Wi-Fi'.
- Your Furbo app will reinitiate the setup process. During this process, you’ll be asked to connect to a Wi-Fi network. When prompted, input the requested Wi-Fi information, and your Furbo should reconnect to the Wi-Fi network without a problem.
If none of the steps above work, please contact our Support Team for additional help.