The "Can't connect to your Furbo" error message means there is an issue with the Bluetooth connection between the Furbo app on your phone and your Furbo dog camera.
If this is your first time plugging your Furbo into a power source, the light under the Furbo should initially be white and should change to green after about 1 minute. If the light on your Furbo did not turn green after a minute, unplug Furbo and plug it back in.
Make sure your Furbo light is green before attempting the setup process again.
If you see a white or purple light after about 1 minute, please reset your Furbo.
To reset your Furbo, while your Furbo is plugged in, perform a hard reset on Furbo. Using a paperclip, pin or sim ejector, through the reset hole at the back of Furbo, PRESS and HOLD for 20 seconds until the light color changes. It is the hole right above the USB port at the back of the Furbo.
If your Furbo didn't reset or the color of the light remained purple or white, please try using a different USB power adapter if you have one.
If the reset was successful and your Furbo light is green, restart your setup process.
If the Furbo light stays green and you are still getting the same error message:
Step 1: Turn off your smartphone's Bluetooth and restart your smartphone.
Step 2: While waiting for your smartphone to restart, unplug your Furbo and plug it back in. Wait until Furbo's light turns green. Restart the setup process.
Step 3: Make sure your Furbo device is broadcasting a Bluetooth connection. While the Furbo device is showing a green light, go to your smartphone's Bluetooth settings and make sure "Furbo", "F2", or "F2-N" is showing up on your list of connected Bluetooth devices. If not, try to reset your Furbo.
If your Furbo still isn't showing up on your list of Bluetooth-connected devices, please contact Furbo's Support Team immediately.
Step 4: If you've made sure that Furbo is broadcasting a Bluetooth signal, but you're still unable to set it up, try using another smartphone to setup your Furbo.
If none of the steps above work, please contact our Support Team for additional help.