Discolored video shown on live streaming

If your Furbo is showing a discolored video feed, the night vision function may not be working properly.

First, try to replug your Furbo and try live streaming. If the issue persists or you are not at home to access your Furbo, you may try the steps below:

1. Reset the night vision mode on the Furbo App, for more info go to "Set Night Vision"

See the guide below:

• Go to your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right.
• Choose the Furbo Camera you wish to modify.
• Tap “Night Vision”.
• Turn off the night vision.

Tap the button below to go directly to the Night Vision settings on your Furbo app.

Night Vision

2. If the issue is fixed, you may turn the Night Vision ON or set it to AUTO.

3. If the issue persists and you have not tried unplugging your Furbo, please try re-plugging your Furbo.

4. Rest wifi Settings: 

• From your Furbo app's home screen. Tap the "☰" icon on the lower right corner of the screen.
• Under Camera Settings, tap the Furbo that you wish to reset the Wifi connection.
• Go to Reset WiFi
• Your Furbo app will start going through the setup process

Click the button below to chat with us for further help.

Live Chat

If your live view looks too dark when night vision is turned on, please adjust Furbo’s placement and make sure there are no objects next to Furbo. Objects next to Furbo may reflect the light and make the background darker.