Black corners or smudges may be due to various reasons. Follow the steps below to resolve the issue.
- If your video feed has a smudge, check if there's a plastic protector covering the camera lens. If so, you may remove the plastic protector.
- If the lens seems to be dirty, wipe the lens gently to clean it.
- If you are seeing black corners, as shown in the photo below, please try to adjust the outer camera lens to make sure that it's in place.
If the issue persists, please take a picture or a video sample and contact our Customer Support. Click the button below to chat with us.