Note: If you are unaware of or have no access to the email address currently linked to your Furbo, please contact us immediately by clicking the live chat button at the end of this article.
You can remove your Furbo Dog Camera from your existing account and set it up using a new one.
See the guide below:
- Go to on your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right.
- Choose the Furbo Camera you wish to remove.
- Tap “Remove Device” at the lower end of your screen.
Once removed, your Furbo account will be in setup mode asking you to set up a new Furbo Camera. If you wish to know more about this, go to 'Set up your Furbo.'
To request to delete your account information and/or your personal data, you can write to our team at firstname.lastname@example.org or click the button below to contact us.
Please send your account information: name/address/phone number with the subject line: “Request to close the account and delete personal data” to the email provided above.
We will respond via email within 24 - 48 hours of receiving the email to process your request.