Adapter and USB cable issues may be due to various reasons. Isolate the issue by trying out the steps below:
- Try plugging your Furbo into another outlet.
- Try another USB cable instead of the original cable, using the original adapter.
- Try another USB adapter instead of the original adapter, using the original cable.
- Try both another USB cable and another adapter instead of the original Furbo USB cable and adapter.
If none of these steps help to identify the issue, or if the USB cord or adapter is damaged, please contact Customer Support for help.
You can also purchase a brand new cable and adapter through Amazon. Please see the link below:
Do not use a different USB cable and, or adapter permanently to ensure safety.