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Note: You can check the Model number and Serial Number under your Furbo to know your Furbo's product type.

Furbo Dog Camera (SN:FBCH)

Issues with the treat tosser can be due to various reasons. You may resolve the issues by trying out the different steps below.

*To prevent clogging we recommend that you clean the treat tosser regularly.

If the treat tosser's inner or outer launcher is completely stuck:

1. Empty out all the treats. Clean out any leftover scraps.
2. Insert your finger into the treat dispensing hole and push the tosser all the way back until you hear a click sound.
3. Try to toss 4-5 times from your to ensure it will synchronize to full treat tossing cycle.

If this will not work, try this as well:

1. Empty out all the treats. Clean out any leftover scraps.
2. Turn the Furbo upside-down and try to toss a few times.
3. If the tosser returns to its normal position, keep launching treats 4-5 times from your Furbo app to make sure the tosser is back on the treat-tossing cycle.
4. If the tosser didn't move at all, contact Customer Support immediately.
5. How to clean up my Furbo:
   

If the treat tosser's outer launcher (the launcher inside the treat dispensing hole) does not return back to its original position after launching:

1. Empty out all the treats.
2. Clean out any leftover scraps.
3. Turn the Furbo upside-down and try to toss a few times to make sure the treat tosser is functioning properly.

If the treats stayed inside the outer launcher of the dispensing hole:

This problem may be due to the treat tosser not completing a full cycle. When you toss another treat, it will toss all the treats it pushed into the dispensing hole.

1. To get the best treat tossing experience, you may calibrate the treat tosser function by emptying out all the treats inside or leaving only 5 pieces.
2. On your Furbo app, toss treats for about 5 to 10 times consecutively.
3. Test whether the tosser completes a full cycle every time you toss a treat.
   

Furbo 360° Dog Camera (SN:FBTW) 

Treat tosser parts

Troubleshooting:

*To prevent clogging we recommend that you clean the treat tosser regularly.

• Furbo 360° Dog Camera is designed with a smart troubleshooting process to avoid empty shots caused by treats jammed inside.
• If Furbo can not successfully toss treats in 10 seconds, the inner launcher will rotate reversely for 2 seconds to loosen jammed treats inside then run the tossing process again automatically.
  

If the automatic troubleshooting will not work, you can follow these steps to clean and remove the jammed treats:

• Steps to clean up treats jammed inside Furbo 360° Dog Camera.

1. Empty out all the treats and clean out any leftover scraps.
2. Shake Furbo dramatically to loosen the treats jammed inside and dump them out from the treat hole.

• If this still does not fix your issue. You can also try the following steps

1. Insert a pen into the inner launcher to loosen jammed treats into the tunnel (Avoid roughing the treat door).
2. Shake Furbo and dump treats out from the treat hole.
3. Keep launching treats out 4-5 times from your mobile app.

Treat Size

If this issue persists, please contact Customer Support immediately.