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This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera.
If this is your first time plugging your Furbo into a power source, you should see a white light first. After a few minutes, the white light will turn green.
Make sure your Furbo is showing a green light status.
If you are seeing a steady purple or white light you will need to hard reset your Furbo.
Hard Reset your Furbo. See the instructions below.
You'll need to use a pin or a straightened paper clip to press the 'reset' button on the back of your Furbo (see the image below). While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green.
If your Furbo didn't reset or the color of the light remained purple or white, please try another power adapter to use.
If the reset was successful and your Furbo light is green, restart your setup process.
If the Furbo light stays green but you are still getting the same error message:
- Turn off your smartphone's Bluetooth and restart your smartphone.
- While waiting for your smartphone to restart, unplug your Furbo and plug it back in. Wait until Furbo's light turns green then restart the setup process.
- Make sure your Furbo device is broadcasting a Bluetooth connection. When your Furbo is showing a green light, go to your smartphone's Bluetooth settings and check if "Furbo", "F2", or "F2-N" is showing up on your list of connected Bluetooth devices. If not, try to reset your Furbo. If your Furbo still isn't showing up on your list of Bluetooth-connected devices, please contact our Customer Support immediately.
- If you've made sure that Furbo is broadcasting a Bluetooth signal, but you're still unable to set it up, try using another smartphone to set up your Furbo.
Having other setup issues with a different error message?
Check the following support pages below:
If none of the troubleshooting steps work, please click on the button below to chat with us.