You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account.
- Press the Menu button
- Go to Account
- Click Remove Furbo and Confirm
- Log out from your Furbo app
- You'll need to use a pin or a straightened paperclip to manually depress the 'reset' button on the back of your Furbo (see the image below). While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green.
- Log in with the new account you have created - "Login to your Furbo App" or create a new Furbo account - "Changing your Furbo Account"
- Once logged in, you may set up your Furbo. To know more about this process, go to "Setting up your Furbo"