For added security, some WiFi connections require MAC (Media Access Control) address registration prior to connection. A MAC address is a unique identification number that your network uses to identify devices. If needed, follow these steps to obtain your Furbo's MAC address:
If your Furbo serial number starts with "FBCH", you may simply get your Furbo's MAC Address at the bottom of your Furbo.
If your Furbo's serial number starts with FBQD or FBTW, please contact our support team.