If you need urgent assistance, please click the to chat with us button and prepare this information so we can assist you immediately:

1. Is this a brand new Furbo?

2. Color of the status light. Take a picture of the Furbo's status light while on top of a white paper.

3. Did you get the same error using another mobile phone?

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This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera.

Please select the product type that you wish to go through.

Note: You can check the Model number and Serial Number under your Furbo to know your Furbo's product type.

Furbo Dog Camera (SN:FBCH)

If this is your first time plugging your Furbo into a power source, you should see a white light first. After a few minutes, the white light will turn green.

Make sure your Furbo is showing a green light status.


If you are seeing a steady purple or white light,

Hard Reset your Furbo. See the instructions below.

You'll need to use a pin or a straightened paper clip to press the 'reset' button on the back of your Furbo (see the image below). While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait until Furbo's light turns green.

If your Furbo didn't reset or the color of the light remained purple or white, please try using another power adapter.

If the reset was successful and your Furbo light is green, restart your setup process.

If the Furbo light stays green and you are still getting the same error message:

1. Turn off your smartphone's Bluetooth. Make sure to go to your settings to turn it off. 
   
2. Restart your smart phone by turning it on and back on, then turn on your Bluetooth from your phone's settings.
3. Unplug your Furbo and plug it back in. Wait until Furbo's light turns green. Restart the setup process by logging in to your Furbo app. 
4. If you've made sure that your Furbo is broadcasting a Bluetooth signal, but you are still unable to set it up, try using another smartphone for the setup.

Furbo 360° Dog Camera (SN:FBTW) 

If this is your first time plugging your Furbo into a power source, you should see a white light first. After a few minutes, the white light will turn to blinking yellow.

If you see a steady white light or a blinking blue light, Hard reset your Furbo. See the instructions below.

Press and hold the reset button for about 5-10 seconds until the light starts blinking yellow, then, try to set up again.

If your Furbo didn't reset or the color of the light remained white or blinking blue, please try using another power adapter.

If the Furbo light stays blinking yellow and you are still getting the same error message:

1. Turn off your smartphone's Bluetooth. Make sure to go to your settings to turn it off.
   
2. Restart your smart phone by turning it on and back on, then turn on your Bluetooth from your phone's settings.
3. Unplug your Furbo and plug it back in. Wait until Furbo's light turns blinking yellow. Restart the setup process by logging in to your Furbo app. 
4. If you've made sure that your Furbo is broadcasting a Bluetooth signal, but you are still unable to set it up, try using another smartphone for the setup.

Furbo Mini

If this is your first time plugging your Furbo into a power source, you should see a white light first. After a few minutes, the white light will turn to blinking yellow.

If you are seeing a steady white light or a blinking blue light, Hard reset your Furbo. See the instructions below.

Press and hold the reset button for about 5-10 seconds until the light starts blinking yellow, then, try to set up again.

If your Furbo Mini didn't reset or the color of the light remained white or blinking blue, please try using another power adapter.

If the Furbo light stays blinking yellow and you are still getting the same error message:

1. Turn off your smartphone's Bluetooth. Make sure to go to your settings to turn it off.
   
2. Restart your smart phone by turning it on and back on, then turn on your Bluetooth from your phone's settings.
3. Unplug your Furbo and plug it back in. Wait until Furbo's light turns blinking yellow. Restart the setup process by logging in to your Furbo app. 
4. If you've made sure that your Furbo is broadcasting a Bluetooth signal, but you are still unable to set it up, try using another smartphone for the setup.

If none of the troubleshooting steps work, please click on the button below to chat with us.

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Having other setup issues with a different error message?
Check the following support pages below: 

Error Message: 'Wrong Router Password' 

Can't find my Wi-Fi network in the App

Error Message: 'Something's wrong with your internet'

Error Message: 'Something's wrong with Furbo'

If none of the troubleshooting steps work, please click on the button below to chat with us.

Live Chat