- Make sure you are entering the correct Wi-Fi password. Furbo can only be set up to normal household Wi-Fi connections that only ask for a password as security. Wi-Fi connections that require a username and password to connect may cause Furbo set up to fail.
- Try to restart your home Wi-Fi router and try again.
- If the issue is persisting after step 2, do a hard reset on your Furbo. You'll need to use a pin or a straightened paperclip to press the 'reset' button on the back of your Furbo (see the image below). While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green. Try to set up again.
- If your WiFi router has a WPS button, while your Furbo is on, showing a Green Light status, press the WPS button on your router and start the setup process using your Furbo app.
Please note that different routers/WiFi Modems have different WPS button. Please check the sample images below.
If you need further assistance, please click the button below to chat with us.
Having other setup issues with a different error message?
Check the following support pages below: