- Make sure you are entering a correct Wi-Fi password. Furbo can only be set up to normal household Wi-Fi connections that only ask for a password as security. Wi-Fi connections that require a username and password to connect may cause Furbo set up to fail.
- Try to restart your home Wi-Fi router and try again.
- Do a hard reset on Furbo. If the issue is persisting after step 2, do a hard reset on your Furbo. You'll need to use a pin or a straightened paperclip to press the 'reset' button on the back of your Furbo (see the image below). While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green. Try to set up again.
Having other setup issues with a different error message?
Check the following support pages below: