Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or without shipping cost on your end depending on the geographical location of the delivery address. For Tomofun to provide you the warranty coverage for Furbo, Tomofun will ask you to return the defective product for assessment should it need to be repaired or replaced.
Tomofun will cover the return shipping cost for authorized returns and returns within the 1-year limited warranty that may result to repair or replacement. The purchaser may be responsible for the costs of shipping the product to our return center if the origin address is not of the same country as the order delivery address - Tomofun will provide the nearest return center address near or within the region.
The country of origin of the Furbo that is due for return has to be the delivery address of the original order. Otherwise, the customer has to pay the return shipping fee.
Below is the list of the return center addresses for Furbo:
13936 Valley Blvd, Building B
ABC Depot Logistics
La Puente CA 91746 US
199 Longside Drive,
Mississauga, ON L5W 1Z9, Canada
Schallenberg International Limited
2-16 Darrell Road
Felixstowe, IP11 3UU, UK
THE WORKS #410, 3-18-3
Aobadai, Meguroku, Tokyo 153-0042 Japan
Tomofun Co., Ltd.
4F., No.178, Sec. 3, Minquan E. Rd.,
Taipei City 10542, Taiwan
PO BOX 6035
Chullora NSW 1405, Australia