Error Message: 'Something's wrong with your internet' – Furbo Help Center

Try the following steps below if you are getting this setup error message:

Something's

1. Check if your router's security mode is WPA3. If yes, switch the security mode to WPA2 to setup your Furbo. You would need to access your router's admin settings to do this.

If your router' security mode is WPA2 and you're still getting the same error, please try the steps below:

2. Please try to replug the Furbo mini near your WiFi router, at least within 5 feet away, and try the re-setup. If this does not work, proceed to the next step.

3. Unplug your Furbo mini for 30 seconds, and plug it back in. Wait for your Furbo status light to start blinking yellow light.

4. Restart your smartphone. While waiting for your Furbo's status light to blink yellow, turn off your smartphone's Bluetooth and restart your smartphone. Once fully restarted, turn your Bluetooth back on.

5. Restart your home router (Unplug for 30 seconds before plugging it back in). Try to set up again.

6. If the issue persists after steps 2 and 3, do a hard reset on your Furbo mini. Press and hold the reset button under your Furbo mini for about 5-10 seconds until the light starts blinking yellow, then, try to set up again. If this will not work, please try the next step.

7. Set up your Furbo using your smartphone's mobile hotspot. If you are having problems with your router compatibility, try to set up your Furbo through your smartphone’s data connection. Make sure to disconnect from your home Wi-Fi on your smartphone before switching to your mobile data or personal mobile hotspot.

8. If the setup is successful, update your Furbo Dog Camera's firmware. See the step below or go to "How to update Furbo firmware (FW)" for more info.

9. Once the firmware is updated, you will need to set up your Furbo Dog Camera to your home Wi-Fi again by doing the “Reset WiFi through the app”.

See the guide below how to do a Reset Wifi:
Rest wifi Mini.gif