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Furbo Dog Camera
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Furbo Saves Lives
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Furbo Dog Camera
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Furbo Saves Lives
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Frequently Asked Question
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Can my family members and I connect to Furbo at the same time?
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
Does Furbo need batteries?
Can I use my own treats with Furbo?
Can I return or exchange my Furbo after purchase?
Does Furbo come with a warranty?
See all 10 articles
Download Furbo App
Best treats to use
Change your Furbo account
Error Message: 'Can't connect to your Furbo'
Fail to toss treats
Adapter or USB cable issues
Furbo Security
What is 2-step verification?
New Sign-In Alert
Login to Furbo app
Login Issues
Create and Share your Furbo account
See all 10 articles
Set up your Furbo
Setup Multiple Furbos Under one Account
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'
Error Message: 'Something's wrong with Furbo'
Error Message: 'Can't connect to your Furbo'
See all 21 articles
Set your personalized Snack Call
Load and toss treats
A different amount of treats tossed
Clean your Furbo treat container
The treat door stopper fell out
Set Night Vision
Take pictures or video clips while live streaming
Set Furbo Volume
Internet data Furbo consumes
Issues with Audio
Loud echo while live streaming
See all 11 articles
What is Furbo Dog Nanny
Activate Furbo Dog Nanny
Furbo Dog Nanny Free Trial
Why is there a subscription fee for FDN
FDN subscription cost
Features you can use without FDN subscription
See all 21 articles
On/Off Scheduling
Set Dog Profile
Set Timezone in Furbo
Barking Alert
Privacy Mode on Furbo: Camera On/Off
Furbo Saves Lives
Share Your Stories With Us!
What's Furbo Care
30-Day Satisfaction Guaranteed Return Policy
2 Year Limited Warranty
Return Shipping and Handling within the 2-Year Limited Warranty
Shipping Limitations
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Furbo Dog Nanny (FDN)
Customize your Settings
Furbo Saves Lives
Warranty & Returns
Can my family members and I connect to Furbo at the same time?
Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple us... Read more
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
If your dog barks often and you would like to avoid receiving repeat notifications, simply adjust Furbo's barking detection sen... Read more
Does Furbo need batteries?
No batteries are required for Furbo! Furbo uses a USB cable and a standard power adapter to plug into the wall. This way you ca... Read more
Can I use my own treats with Furbo?
We understand all puppies have different preferences for treats. There is no problem as long as the size of those treats is sma... Read more
Can I return or exchange my Furbo after purchase?
If you are not fully satisfied with your Furbo, you will have 30 days (from the day you received it) to return or exchange your... Read more
Does Furbo come with a warranty?
Yes! Furbo comes with a two-year warranty starting from the date of shipping. Your Furbo warranty covers all defects, except th... Read more
See all 10 articles
Download Furbo App
Furbo App is available on iOS and Android mobile devices.  Downloading Furbo on smartphones To install Furbo, follow the link f... Read more
Best treats to use
The best treats for use with Furbo is about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is o... Read more
Change your Furbo account
You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: 1. W... Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera.     If this is... Read more
Fail to toss treats
Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse... Read more
Adapter or USB cable issues
Adapter and USB cable issues may be due to various reasons. Isolate the issue by trying out the steps below: Try plugging you... Read more
Furbo Security
Security has always been our top priority in designing Furbo and your privacy is important to us. To put it technically, Furbo ... Read more
What is 2-step verification?
Adding 2-step Verification will add extra security to your account so you will have peace of mind when using Furbo products. Th... Read more
New Sign-In Alert
This notification means that a new mobile device signed in to your Furbo Account. Here's what you can do: Please check if this ... Read more
Login to Furbo app
If you already have an existing Furbo account, simply sign in using your Furbo email and password. While on your Furbo’s logi... Read more
Login Issues
Resolving log in issues with the Furbo app depends on the error message you are getting. If you have issues logging to your Fur... Read more
Create and Share your Furbo account
You will need an email address you have access to when creating a Furbo account. While on your Furbo’s login page, tap the “Ne... Read more
See all 10 articles
Set up your Furbo
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a WiFi connection. Setting up is easy. Here's how: ... Read more
Setup Multiple Furbos Under one Account
You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco... Read more
Error Message: 'Wrong Router Password'
This is the error message if your Wi-Fi password was incorrectly entered while connecting your Furbo to your preferred network ... Read more
Error Message: 'Something's wrong with your internet'
Try the following steps below if you are getting this setup error message: Please try to replug the Furbo near your WiFi rout... Read more
Error Message: 'Something's wrong with Furbo'
This is the error message if there's a connection issue between the Furbo Dog Camera and your mobile phone. Replug your Furb... Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera. If this is you... Read more
See all 21 articles
Set your personalized Snack Call
Snack Call is played while a treat is being tossed to get your pets' attention. See the guide below to set up a Snack Call: W... Read more
Load and toss treats
Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Best treats that would wo... Read more
A different amount of treats tossed
Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that it will dispense d... Read more
Clean your Furbo treat container
You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is especially designed to prevent bug... Read more
The treat door stopper fell out
In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou... Read more
Set Night Vision
Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi... Read more
Take pictures or video clips while live streaming
When you take a picture or a video, it saves automatically on your mobile device. Make sure you have enough storage or memory ... Read more
Set Furbo Volume
Adjusting Furbo volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp... Read more
Internet data Furbo consumes
Furbo's video quality can be set between SD (standard definition) and HD (high definition). While HD will provide a crisp and c... Read more
Issues with Audio
If you are having speaker or mic issues, whether on your smartphone while using the Furbo app or on your Furbo Dog Camera, plea... Read more
Loud echo while live streaming
If you are experiencing a loud echo while live streaming, please try the following steps to fix this: Do not sit close to the ... Read more
See all 11 articles
What is Furbo Dog Nanny
Furbo Dog Nanny is a premium dog-monitoring service that helps you look after your dog and keep them safe at home. The service ... Read more
Activate Furbo Dog Nanny
Things to take note of: This feature is only available for Furbos purchased after AUGUST 2017 onward. Make sure that the Furb... Read more
Furbo Dog Nanny Free Trial
Every Furbo Dog Camera comes with a 30 day Furbo Dog Nanny free trial. In addition to the basic Furbo Dog Camera features, Furb... Read more
Why is there a subscription fee for FDN
The features included in Furbo Dog Nanny require us to pay server costs for cloud storage, A.I. analysis, and ongoing investmen... Read more
FDN subscription cost
Every Furbo Dog Camera comes with a 30 day Furbo Dog Nanny free trial for customers in the United States. Country Free Trial... Read more
Features you can use without FDN subscription
The fundamental features of Furbo will ALWAYS remain free: barking alerts, treat-tossing, and camera live-view. Straight out of... Read more
See all 21 articles
On/Off Scheduling
On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc... Read more
Set Dog Profile
You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plu... Read more
Set Timezone in Furbo
The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z... Read more
Barking Alert
The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below... Read more
Privacy Mode on Furbo: Camera On/Off
Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more
Furbo Saves Lives
Our mission is to keepdogs safe and happy dogs saved Furbo's features are designed specifically to keep dogs safe whe... Read more
Share Your Stories With Us!
      Hi Fellow Pawrents!  Has Furbo helped keep your dog safe and happy? 🐶   Share your stories with us for a chance to win 1... Read more
What's Furbo Care
Here at Furbo, our mission is to continuously bring joy to every pet lover and ensure the safety of your dogs. Through Furbo Ca... Read more
30-Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from any of Furbo’s online stores for any reason, you have 30 calendar days from the ... Read more
2 Year Limited Warranty
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS T... Read more
Return Shipping and Handling within the 2-Year Limited Warranty
Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or... Read more
Shipping Limitations
The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. Tomofun ... Read more
  • Frequently Asked Questions

  • Popular Topics

  • Furbo Account and Login

  • Furbo Setup and Update

  • Treat Tossing

  • Video and Audio

  • Furbo Dog Nanny (FDN)

  • Customize your Settings

  • Furbo Saves Lives

  • Warranty & Returns

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Furbo Dog Camera (Tomofun LLC)

1108 S. Baldwin Ave, Ste 107,

Arcadia, CA 91007

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