Can my family members and I connect to Furbo at the same time?

Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple us... Read more

My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?

If your dog barks often and you would like to avoid receiving repeat notifications, simply adjust Furbo's barking detection sen... Read more

Does Furbo need batteries?

No batteries are required for Furbo! Furbo uses a USB cable and a standard power adapter to plug into the wall. This way you ca... Read more

Can I use my own treats with Furbo?

We understand all puppies have different preferences for treats. There is no problem as long as the size of those treats is sma... Read more

Can I return or exchange my Furbo after purchase?

If you are not fully satisfied with your Furbo, you will have 30 days (from the day you received it) to return or exchange your... Read more

Does Furbo come with a warranty?

Yes! Furbo comes with a two-year warranty starting from the date of shipping. Your Furbo warranty covers all defects, except th... Read more

Unable to connect Furbo after setup

A stable internet connection is needed to ensure your Furbo stays connected to your WiFi. If you are not able to live stream or... Read more

Best treats to use

The best treats for use with Furbo is about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is o... Read more

Change your Furbo account

You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: 1. W... Read more

Error Message: 'Can't connect to your Furbo'

This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera.     If this is... Read more

Fail to toss treats

Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse... Read more

Adapter or USB cable issues

Adapter and USB cable issues may be due to various reasons. Isolate the issue by trying out the steps below: Try plugging you... Read more

Login Issues

Resolving log in issues with the Furbo app depends on the error message you are getting. If you have issues logging to your Fur... Read more

Login to Furbo app

If you already have an existing Furbo account, simply sign in using your Furbo email and password. While on your Furbo’s logi... Read more

Create and Share your Furbo account

You will need an email address you have access to when creating a Furbo account. While on your Furbo’s login page, tap the “Ne... Read more

Reset your password

If you wish to reset your password, you may change it via the sign page, see instructions below. If you have forgotten your pas... Read more

Remove Furbo from your account

You can remove your Furbo Dog Camera from your existing account/email to set it up using a new one. See the guide below: Here'... Read more

Furbo App crashes or freezes

If your Furbo app crashed or stopped responding, it will either suddenly close and go back to the main menu, or it could get st... Read more

Set up your Furbo

To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a WiFi connection. Setting up is easy. Here's how: ... Read more

Setup Multiple Furbos Under one Account

You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco... Read more

Error Message: 'Wrong Router Password'

This is the error message if your Wi-Fi password was incorrectly entered while connecting your Furbo to your preferred network ... Read more

Error Message: 'Something's wrong with your internet'

Try the following steps below if you are getting this setup error message: Please try to replug the Furbo near your WiFi rout... Read more

Error Message: 'Something's wrong with Furbo'

This is the error message if there's a connection issue between the Furbo Dog Camera and your mobile phone. Replug your Furb... Read more

Error Message: 'Can't connect to your Furbo'

This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera. If this is you... Read more

Set your personalized Snack Call

Snack Call is played while a treat is being tossed to get your pets' attention. See the guide below to set up a Snack Call: W... Read more

Load and toss treats

Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Best treats that would wo... Read more

A different amount of treats tossed

Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that it will dispense d... Read more

Clean your Furbo treat container

You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is especially designed to prevent bug... Read more

The treat door stopper fell out

In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou... Read more

Video and picture quality is choppy

Video or picture quality depends on your smartphone data or WiFi connection stability. Make sure that your mobile data connect... Read more

Improve Furbo's Video quality

Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at... Read more

Set Night Vision

Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi... Read more

Discolored video shown on live streaming

If your Furbo is showing a discolored video feed, the night vision function may not be working properly. Try first to unplug yo... Read more

Take pictures or video clips while live streaming

When you take a picture or a video, it saves automatically on your mobile device. Make sure you have enough storage or memory ... Read more

Set Furbo Volume

Adjusting Furbo volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp... Read more

What is Furbo Dog Nanny

Furbo Dog Nanny is a premium dog-monitoring service that helps look after your dog and keep them safe at home. The service incl... Read more

How to turn On/Off the Smart Alert Notifications

Smart Alerts will notify you whenever Furbo spots a person, notices that your dog is active, or records a cute selfie of your d... Read more

Issues with Cloud Recording

Things to take note of: Furbo placement. For best detection, it is recommended to place your Furbo 90cm to 130cm off the groun... Read more

Error saving Cloud Recording clips on your phone

The video recording clips will be saved in your phone’s gallery but if you can't see them saved in your gallery or getting an e... Read more

Furbo Dog Nanny Free Trial

  Every Furbo Dog Camera comes with a Furbo Dog Nanny free trial. In addition to the basic Furbo Dog Camera features, Furbo Dog... Read more

Why is there a subscription fee for FDN

The features included in Furbo Dog Nanny require us to pay server costs for cloud storage and A.I. analysis, as well as ongoing... Read more

On/Off Scheduling

On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc... Read more

Set Dog Profile

You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plu... Read more

Set Timezone in Furbo

The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z... Read more

Barking Alert

The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below... Read more

Privacy Mode on Furbo: Camera On/Off

Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more

What's Furbo Care

Here at Furbo, our mission is to continuously bring joy to every pet lover and ensure the safety of your dogs. Through Furbo Ca... Read more

30-Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from any of Furbo’s online stores for any reason, you have 30 calendar days from the ... Read more

2 Year Limited Warranty

THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS T... Read more

Return Shipping and Handling within the 2-Year Limited Warranty

Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or... Read more

Shipping Limitations

The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. Tomofun ... Read more