Furbo has always been committed to giving back to society and the environment. To further achieve our environmental goals, the Mini will no longer include a power adapter in its packaging, helping reduce the use of resources such as plastic and metal, and minimizing packaging waste from the source.

You can check this article to confirm whether the accessories you already have at home meet the requirements, or purchase suitable power accessories according to the specifications provided in the article.

If you encounter any issues with your Mini due to incompatible accessories (such as no lights turning on, or the status indicator remaining white for a long time), please refer to the troubleshooting steps at the end of this article.

How to Choose the Right Power Cable / Power Adapter

Check Specification Compatibility:

※ Please use power adapters and power cables that are safety-certified and meet the above specifications to ensure the safety of both you and your pets at home.

If you would like to purchase official Furbo power accessories (power adapter, power cable), please contact Furbo Customer Support through online chat, and our support team will provide you with the order link.

Troubleshooting Common Issues

If the power accessories used are not compatible with the required specifications or if there is a poor connection, your Furbo Mini may experience issues (such as no lights turning on, or the status indicator remaining white for an extended period).

1. Unstable Connection

• Ensure the cable is securely connected.
• Check the port and slots are not loose or bent, and reconnect the cables.
• Try plugging your Furbo into another outlet.
• Try another cable instead of the original cable, or try another adapter instead of the original adapter to verify which accessory may have a problem

2. Power Issues (Mini no light, or consistently white light)

• Verify that the power adapter and cable match your accessory's requirements.
• Check for any damage to the cable or connector.
• Test the accessory with a different power source or cable.
• Try another cable instead of the original cable, or try another adapter instead of the original adapter to verify which accessory may have a problem

3. Accessories Appearance Obviously Damaged

• Please stop using Furbo and unplug the adapter from the power outlet to avoid any crucial incident occurs, once you notice either cable or adapter appearance has been damaged already (such as chewed on  cable)
• Offer one-time cable replacement if your Furbo is under warranty. Please contact us as soon as possible. If your Furbo is already out of warranty, you can purchase it via our Amazon official store or find a replacement which fits our specification.

If issues persist, or you encounter a crucial incident or still have some concerns on selecting an adapter , click the button below to contact us for further assistance.

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