If you change your mobile phone, you can continue using your existing Furbo account even if you switch to a new mobile phone (smartphone). To do so, follow these steps:
- On your new phone, open the Furbo app.
- Tap Already have an account? Sign In. See the screenshot below for your reference:
- Enter the email address and password associated with your Furbo account.
- Tap "Sign in" to access your Furbo account on the new phone.
If you forget your password or are unable to receive the password reset email, we recommend the following steps:
- Open the Furbo app on your mobile phone.
- Tap on the "Forgot Password" option.
- Follow the on-screen instructions to reset your password.
- If you still can't receive the password reset email, it may be helpful to check your spam or junk mail folder.
- If you are using a different email address now, we suggest changing your Furbo account to match the new email address.
To change the email address associated with your Furbo account, please follow these steps:
- Locate the MAC ID of your Furbo. You can find it on a sticker label underneath your Furbo device. For reference, you can check the screenshot below:
- Chat with us by clicking the button below
Provide us with your current email address, the MAC ID of your Furbo camera, and the new email address you wish to use, our team will assist you in updating your account information with the new email address.