Adapter and USB cable issues may be due to various reasons. Isolate the issue by trying out the steps below:
- Try plugging your Furbo into another outlet.
- Try another USB cable instead of the original cable, using the original adapter.
- Try another USB adapter instead of the original adapter, using the original cable.
- Try both another USB cable and another adapter instead of the original Furbo USB cable and adapter.
If none of these steps help to identify the issue, or if the USB cord or adapter is damaged, please contact Customer Support for help.
For any adapter/cable needed because it's missing/damaged/didn't work. You can purchase a brand new cable and adapter through Furbo Store directly here.
Or visit Amazon Adapter / Cable
Do not use a different USB cable and, or adapter permanently to ensure safety.