If your Furbo is not recording video history, the issue is typically caused by outdated camera firmware or a temporary network connection glitch. To fix this, check if your Furbo camera needs a firmware update, then restart both your internet router and your Furbo device to reset the connection.
How to fix a Furbo that is not recording video history
Follow these troubleshooting steps to restore your Furbo video recordings. Each major section outlines a specific part of the solution.
Step 1: Check and install a Furbo firmware update
Outdated firmware is a common reason why a Furbo stops recording. You must check the Furbo app to see if an update is available.
Open the Furbo app on your mobile device.
Go to the Menu.
Choose the specific Furbo device that is not recording.
Scroll down to the Firmware Version section.
If an update is available, select Update and allow the update process to complete fully before moving to the next section.
Step 2: How to restart your internet router and Furbo hardware
If your Furbo firmware is already up to date, or if the recording issue continues after you complete the update, you need to power cycle your hardware to refresh the internet connection.
Restart your internet router: Unplug your internet router from its power wall outlet, wait at least 30 sec, and then plug it back in.
Power cycle your Furbo camera: Unplug your Furbo camera from its power outlet, wait 30 sec, and then plug it back in.
What to do next
Keep using your Furbo app normally and monitor your account over the next 24 to 48 hours to confirm that your video history is successfully recording again. If you still see no recorded video history after 48 hours, please contact Furbo Support for further assistance.