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newFurbo Dog Camera
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Furbo
newFurbo Dog Camera
Designed for Dogs
Support
Furbo Saves Lives
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Frequently Asked Question
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Unable to connect Furbo after setup
Best treats to use
Change your Furbo account
Error Message: 'Can't connect to your Furbo'
Fail to toss treats
Adapter or USB cable issues
Login Issues
Login to Furbo app
Create and Share your Furbo account
Reset your password
Remove Furbo from your account
Furbo App crashes or freezes
See all 9 articles
Set up your Furbo
Setup Multiple Furbos Under one Account
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'
Error Message: 'Something's wrong with Furbo'
Error Message: 'Can't connect to your Furbo'
See all 20 articles
Set your personalized Snack Call
Load and toss treats
A different amount of treats tossed
Clean your Furbo treat container
The treat door stopper fell out
Video and picture quality is choppy
Improve Furbo's Video quality
Set Night Vision
Discolored video shown on live streaming
Take pictures or video clips while live streaming
Set Furbo Volume
See all 12 articles
On/Off Scheduling
Set Dog Profile
Set Timezone in Furbo
Barking Alert
Privacy Mode on Furbo: Camera On/Off
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Customize your Settings
Unable to connect Furbo after setup
A stable internet connection is needed to ensure your Furbo stays connected to your WiFi. If you are not able to live stream or... Read more
Best treats to use
The best treats for use with Furbo is about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is o... Read more
Change your Furbo account
You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: 1. W... Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera.     If this is... Read more
Fail to toss treats
Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse... Read more
Adapter or USB cable issues
Adapter and USB cable issues may be due to various reasons. Isolate the issue by trying out the steps below: Try plugging you... Read more
Login Issues
Resolving log in issues with the Furbo app depends on the error message you are getting. If you have issues logging to your Fur... Read more
Login to Furbo app
If you already have an existing Furbo account, simply sign in using your Furbo email and password. While on your Furbo’s logi... Read more
Create and Share your Furbo account
You will need an email address you have access to when creating a Furbo account. While on your Furbo’s login page, tap the “Ne... Read more
Reset your password
If you wish to reset your password, you may change it via the sign page, see instructions below. If you have forgotten your pas... Read more
Remove Furbo from your account
You can remove your Furbo Dog Camera from your existing account/email to set it up using a new one. See the guide below: Here'... Read more
Furbo App crashes or freezes
If your Furbo app crashed or stopped responding, it will either suddenly close and go back to the main menu, or it could get st... Read more
See all 9 articles
Set up your Furbo
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a WiFi connection. Setting up is easy. Here's how: ... Read more
Setup Multiple Furbos Under one Account
You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco... Read more
Error Message: 'Wrong Router Password'
This is the error message if your Wi-Fi password was incorrectly entered while connecting your Furbo to your preferred network ... Read more
Error Message: 'Something's wrong with your internet'
Try the following steps below if you are getting this setup error message: Please try to replug the Furbo near your WiFi rout... Read more
Error Message: 'Something's wrong with Furbo'
This is the error message if there's a connection issue between the Furbo Dog Camera and your mobile phone. Replug your Furb... Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera. If this is you... Read more
See all 20 articles
Set your personalized Snack Call
Snack Call is played while a treat is being tossed to get your pets' attention. See the guide below to set up a Snack Call: W... Read more
Load and toss treats
Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Best treats that would wo... Read more
A different amount of treats tossed
Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that it will dispense d... Read more
Clean your Furbo treat container
You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is especially designed to prevent bug... Read more
The treat door stopper fell out
In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou... Read more
Video and picture quality is choppy
Video or picture quality depends on your smartphone data or WiFi connection stability. Make sure that your mobile data connect... Read more
Improve Furbo's Video quality
Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at... Read more
Set Night Vision
Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi... Read more
Discolored video shown on live streaming
If your Furbo is showing a discolored video feed, the night vision function may not be working properly. Try first to unplug yo... Read more
Take pictures or video clips while live streaming
When you take a picture or a video, it saves automatically on your mobile device. Make sure you have enough storage or memory ... Read more
Set Furbo Volume
Adjusting Furbo volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp... Read more
See all 12 articles
On/Off Scheduling
On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc... Read more
Set Dog Profile
You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plu... Read more
Set Timezone in Furbo
The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z... Read more
Barking Alert
The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below... Read more
Privacy Mode on Furbo: Camera On/Off
Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more
  • Popular Topics

  • Furbo Account and Login

  • Furbo Setup and Update

  • Treat Tossing

  • Video and Audio

  • Customize your Settings

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