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Furbo Dog Camera
Designed for Dogs
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Furbo Saves Lives
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Furbo
Furbo Dog Camera
Designed for Dogs
Support
Furbo Saves Lives
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Frequently Asked Question
Frequently Asked Questions
Can my family members and I connect to Furbo at the same time?
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
Does Furbo need batteries?
Can I use my own treats with Furbo?
Can I return or exchange my Furbo after purchase?
Does Furbo come with a warranty?
See all 10 articles
Popular Topics
Unable to connect Furbo after setup
Best treats to use
Change your Furbo account
Error Message: 'Can't connect to your Furbo'
Fail to toss treats
Adapter or USB cable issues
Furbo Account and Login
Login Issues
Login to Furbo app
Create and Share your Furbo account
Reset your password
Remove Furbo from your account
Furbo App crashes or freezes
See all 9 articles
Furbo Setup and Update
Set up your Furbo
Setup Multiple Furbos Under one Account
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'
Error Message: 'Something's wrong with Furbo'
Error Message: 'Can't connect to your Furbo'
See all 20 articles
Treat Tossing
Set your personalized Snack Call
Load and toss treats
A different amount of treats tossed
Clean your Furbo treat container
The treat door stopper fell out
Video and Audio
Video and picture quality is choppy
Improve Furbo's Video quality
Set Night Vision
Discolored video shown on live streaming
Take pictures or video clips while live streaming
Set Furbo Volume
See all 12 articles
Customize your Settings
On/Off Scheduling
Set Dog Profile
Set Timezone in Furbo
Barking Alert
Privacy Mode on Furbo: Camera On/Off
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Customize your Settings
Can my family members and I connect to Furbo at the same time?
Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple us...
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My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
If your dog barks often and you would like to avoid receiving repeat notifications, simply adjust Furbo's barking detection sen...
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Does Furbo need batteries?
No batteries are required for Furbo! Furbo uses a USB cable and a standard power adapter to plug into the wall. This way you ca...
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Can I use my own treats with Furbo?
We understand all puppies have different preferences for treats. There is no problem as long as the size of those treats is sma...
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Can I return or exchange my Furbo after purchase?
If you are not fully satisfied with your Furbo, you will have 30 days (from the day you received it) to return or exchange your...
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Does Furbo come with a warranty?
Yes! Furbo comes with a one year warranty starting from the date of shipping. Your Furbo warranty covers all defects, except th...
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See all 10 articles
Unable to connect Furbo after setup
A stable internet connection is needed to ensure your Furbo stays connected to your WiFi. If you are not able to live stream or...
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Best treats to use
The best treats for use with Furbo is about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is o...
Read more
Change your Furbo account
You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: 1. W...
Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera. If this is...
Read more
Fail to toss treats
Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse...
Read more
Adapter or USB cable issues
Adapter and USB cable issues may be due to various reasons. Isolate the issue by trying out the steps below: Try plugging you...
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Login Issues
Resolving log in issues with the Furbo app depends on the error message you are getting. If you have issues logging to your Fur...
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Login to Furbo app
If you already have an existing Furbo account, simply sign in using your Furbo email and password. While on your Furbo’s logi...
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Create and Share your Furbo account
You will need an email address you have access to when creating a Furbo account. While on your Furbo’s login page, tap the “Ne...
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Reset your password
If you wish to reset your password, you may change it via the sign page, see instructions below. If you have forgotten your pas...
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Remove Furbo from your account
You can remove your Furbo Dog Camera from your existing account/email to set it up using a new one. See the guide below: Here'...
Read more
Furbo App crashes or freezes
If your Furbo app crashed or stopped responding, it will either suddenly close and go back to the main menu, or it could get st...
Read more
See all 9 articles
Set up your Furbo
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a WiFi connection. Setting up is easy. Here's how: ...
Read more
Setup Multiple Furbos Under one Account
You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco...
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Error Message: 'Wrong Router Password'
This is the error message if your Wi-Fi password was incorrectly entered while connecting your Furbo to your preferred network ...
Read more
Error Message: 'Something's wrong with your internet'
Try the following steps below if you are getting this setup error message: Please try to replug the Furbo near your WiFi rout...
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Error Message: 'Something's wrong with Furbo'
This is the error message if there's a connection issue between the Furbo Dog Camera and your mobile phone. Replug your Furb...
Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera. If this is you...
Read more
See all 20 articles
Set your personalized Snack Call
Snack Call is played while a treat is being tossed to get your pets' attention. See the guide below to set up a Snack Call: W...
Read more
Load and toss treats
Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Best treats that would wo...
Read more
A different amount of treats tossed
Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that it will dispense d...
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Clean your Furbo treat container
You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is especially designed to prevent bug...
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The treat door stopper fell out
In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou...
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Video and picture quality is choppy
Video or picture quality depends on your smartphone data or WiFi connection stability. Make sure that your mobile data connect...
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Improve Furbo's Video quality
Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at...
Read more
Set Night Vision
Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi...
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Discolored video shown on live streaming
If your Furbo is showing a discolored video feed, the night vision function may not be working properly. Try first to unplug yo...
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Take pictures or video clips while live streaming
When you take a picture or a video, it saves automatically on your mobile device. Make sure you have enough storage or memory ...
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Set Furbo Volume
Adjusting Furbo volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp...
Read more
See all 12 articles
On/Off Scheduling
On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc...
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Set Dog Profile
You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plu...
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Set Timezone in Furbo
The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z...
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Barking Alert
The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below...
Read more
Privacy Mode on Furbo: Camera On/Off
Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur...
Read more
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Customize your Settings
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