Frequently Asked Questions
    Furbo Dog Camera and New Furbo 360° Dog Camera Comparison
    Specs comparison (Hardware)   Product Type Furbo 2 and 2.5 Furbo 360° Dog Camera Weight 950g (taller) 750g (shorter) Accessories Micro-USB Type C Wooden Lid Heavier and more wooden materials 2nd layer replaced by rubber material Plug-in At the back of Furbo Plug placed under the Furb... Read more
    Where to Place Furbo?
    Deciding where to place your Furbo depends on where your dog usually wanders. You can place Furbo anywhere at home away from direct sunlight and moisture.   We recommend placing Furbo 22-45 inches above the floor or based on your dog's height. Please note that Furbo's WiFi antenna is on its right... Read more
    What Should I Do If I Change My Phone?
    If you change your mobile phone, you can continue using your existing Furbo account even if you switch to a new mobile phone (smartphone). To do so, follow these steps: On your new phone, open the Furbo app. Tap Already have an account? Sign In. See the screenshot below for your reference: Enter... Read more
    How to Complete Treat Onboarding After Setup
    After completing the initial setup, the onboarding screen will appear. Tap the treat button on the screen to launch the treat-dispensing function. Repeat steps 2-3 times by tapping the treat button to dispense treats. By doing so, you will complete the tutorial and the screen will be dismissed.... Read more
    How Much Internet Data Does Furbo use?
    If you choose 1080p FHD quality: you will use approximately 42 MB of your internet data to watch your doggy for 5 minutes.If you choose 720p HD quality: you will use approximately 29 MB of your internet data to watch your doggy for 5 minutes.If you choose 320p HD: you will use approximately 6.6 M... Read more