The "Can't connect to your Furbo" error message means there is an issue with the Bluetooth connection between the Furbo app on your Smartphone and the Furbo dog camera. Find the solution here

The best treats for use with Furbo about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is our number one concern. We recommend supervising your dog in person while feeding treats with Furbo until you are comfortable with feeding them while you are away from home. All dogs are different as are their dietary needs. Consult with your veterinarian to determine the right quantity and size of treats to provide your pet, particularly with puppies.Check out some of the treats most recommended by Furbo users

When trying to live stream on your Furbo, make sure you have a stable internet connection for both your smartphone running the Furbo app and your home WiFi for your Furbo camera. If you are not able to live stream or getting an error message, you might find some troubleshooting steps below helpful.

Treat tossing not functioning properly may be due to different causes. It is highly recommended to keep your Furbo treat container clean and use treats that works best with Furbo. Check our some of the treat tossing issues solutions here.

If your decide to change your Furbo email for any reason, you may follow these steps.

If your Furbo's adapter or USB cable is causing a loose connection, please these stepsto identify which accessory needs to be replaced.

Security has always been our top priority in designing Furbo. To put it technically, Furbo connects to our service using 2048-bit RSA private keys for key exchange, which is the same encryption level that most banks use. Learn More

To create a new Furbo account, you need an email address you have access to in case you forget or need to reset the password.Learn More

If you already have an existing Furbo account, you cam sim ply login on any comptible smartphone via the "Sign in" button. Here's how

If you have issues logging to your Furbo app using your account, you may reset your password to regain access. Here are some stepsto fix this.

You can remove your Furbo from your account by doing some simple steps. Learn More

If your decide to change your Furbo email for any reason, you may follow these steps.

Setting up your Furbo is easy. All you need is a smartphone, your new Furbo, and a WiFi connection. Follow these steps to smoothly get your Furbo up and running!

At first, Furbo will be a brand-new friend for your dog. In the beginning, your pup might be a bit nervous since they're unfamiliar with Furbo. We've prepared som video tutorials for you, chck them out here!

The "Can't connect to your Furbo" error message means there is an issue with the Bluetooth connection between the Furbo app on your Smartphone and the Furbo dog camera. Find the solution here

After entering your WiFi password, your Furbo app will advise you to wait a few minutes while it is being set up. But you need to make sure your Furbo can be setup in a connection enviroment at home. Check here to resolve this issue

Furbo's firmware provides important control, monitoring, and data manipulation in the Furbo Dog Camera. Updates are periodically rolled out to improve the connection and performance of your Furbo Dog Camera. Learn More

Furbo Dog Nanny is a premium dog-monitoring service that helps look after your dog and keep them safe at home. The service includes Smart Dog Alerts, Cloud Recording, and Doggie Diary. Our service is currently in free trial in the US and Canada, and will later be available as a paid subscription. Learn more about Furbo Dog Nanny's features

The free trial is currently available in the US and Canada. When you buy a Furbo dog camera and successfully set it up using the Furbo app, you may activate your Furbo Dog Nanny free trial. After the trial ends, we'll prompt you for payment to continue using Furbo Dog Nanny. We are still determining the subscription price based on customer feedback, and that information will be available before your subscription expires. Learn More

The trial gives you access to our premium features, including Smart Alerts, Cloud Recording, and Doggie Diary. Learn more

When you set up your new Furbo Dog Camera, you may sign up for a free trial in the Furbo app. Just open your app and tap the "Try Now" button, and you'll receive access to our premium features. Learn more

We are still determining the subscription price based on customer feedback, and that information will be available before your subscription expires. Learn More

Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at least 1Mbps for 360p & 720p resolution, 2Mbps for a 1080p resolution to maintain the best video streaming quality. Check out here how to change these settings

When trying to live stream on your Furbo, make sure you have a stable internet connection for both your smartphone running the Furbo app and your home WiFi for your Furbo camera. If you are not able to live stream or getting an error message, you might find some troubleshooting steps below helpful.

If the video or picture quality is extremely choppy, this could be due to your smartphone mobile data or WiFi signal stability. Here are some tips to fix this

If your Furbo is showing a discolored video(Purple) or if Night Vision mode is not working properly - night vision is turned on when there is enough light in the room or night vision is not working when there is no light in the room. Here are some quick fixes

If your video feed has a smudge. Check first if there's still a plastic protector covering the camera lens, you may then remove this. Or if your dog has licked the lens, just try to wipe it out. But if you are getting a black corner during the live streaming, you may try to adjust the camera lens to its position. Learn more here

The best treats for use with Furbo about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is our number one concern. We recommend supervising your dog in person while feeding treats with Furbo until you are comfortable with feeding them while you are away from home. All dogs are different as are their dietary needs. Consult with your veterinarian to determine the right quantity and size of treats to provide your pet, particularly with puppies. Check out some of the treats most recommended by Furbo users

Make sure to use the recommended treat size and texture to ensure best treat tossing experience. To fill in the treat inside Furbo, simply open the wooden cover and load the treat. It is highly recommended to load the treats below the max line. Check out our video tutorial

Treat tossing not functioning properly may be due to different causes. It is highly recommended to keep your Furbo treat container clean and use treats that works best with Furbo. Check our some of the treat tossing issues solutions here.

Furbo’s treat-tossing was designed according to the methods of variable reward dog training, this means that it will dispense different amounts of treats each time. Giving rewards (treats, kibble, etc) in varying amounts is actually more stimulating for your dog that giving the same number of treats each time. This keeps them excited and engaged with Furbo! Certain treat types will also dispense different amounts. Check out our "Type of treats compatible with Furbo" for more info!

The top lid of Furbo is specially designed to prevent bugs/insects/pests and to prevent your treats from mold. In your convenience, you will only need a damp cloth to clean your Furbo. Click here for the video tutorial how to keep your Furbo clean

Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Check out here how to enable this function

You can personalize your Furbo profile by adding up to 3 Dopg Profiles Here's how

The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. See how to manage this settings here

The Barking Alert feature will send you a notification if your dog is barking and lets you open the app directly by opening the notification to see what your dog is doing. See how to manage this settings here