If you need urgent assistance, please click the to chat with us button and prepare this information so we can assist you immediately:

1. Is this a brand-new Furbo?

2. Color of the status light. Take a picture of the Furbo's status light while on top of a white paper.

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If it is your first time plugging your Furbo 360° into a power source, you will see a white status light first. The white light should change to blinking yellow after about a minute.

If the light still doesn’t turn to blinking yellow after plugging your Furbo 360° back in, do a hard reset on your Furbo 360°. To reset your Furbo 360°, press and hold the reset button for about 5-10 seconds until the light starts blinking yellow.

If the status light is stuck on white or a blinking blue light for at least a minute after resetting it, please follow these steps:

1. Unplug the Furbo 360° Dog Camera and plug it back in.
2. Try to plug your Furbo 360° into another wall socket or outlet.
3. Try using another USB adapter with the original Furbo 360° cable.
   
   
4. Try using another USB cable with the original Furbo 360° adapter.
5. Try using another USB cable and another adapter instead of the original Furbo 360° USB cable and adapter.
6. Try to hard reset the Furbo 360° again using the reset button under the camera. Press and hold the reset button for about 5-10 seconds until the light starts blinking yellow.
   

If this will not work, we may need to process a replacement for your Furbo, kindly prepare this information to check your warranty status and click the chat button below:

1. Order ID:

2. Email used to Purchase:

3. Picture of the bottom of your Furbo:

4. Your Name:

5. Your complete Address:

6. Your contact number:

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