Issues with Furbo Light Indicator

If you need urgent assistance, please click the to chat with us button and prepare this information so we can assist you immediately:

1. Is this a brand-new Furbo?

2. Color of the status light. Take a picture of the Furbo's status light while on top of a white paper.

Live Chat

Step 1: Initial Checks

If it is your first time plugging your Furbo into a power source, you will see a white status light first. The white light should turn green after about a minute.

If there's no light or the light wont turn green, unplug your Furbo for 30 seconds, then, plug it back in.

Step 2: Hard Reset

If the light stays purple or white, perform a hard reset on your Furbo by following these steps:

1. Locate the 'reset' button at the back of your Furbo.
2. Use a pin or a straightened paper clip to press the 'reset' button.
3. While Furbo is plugged in, hold the reset button for about 20 seconds until the light color changes. Wait until Furbo's light turns green.

Step 3: Power Adapter Check

If the status light is still stuck on purple or white light after resetting it for about a minute, please follow the steps below. Check after each step if the light will turn green:

1. Try to plug your Furbo into another wall socket or outlet.
2. Try using another USB adapter with the original Furbo cable.
   
   
3. Try using another USB cable with the original Furbo adapter.
4. Try using another USB cable and another adapter instead of the original Furbo USB cable and adapter.
5. Try to do a hard reset the Furbo again using the reset button at the back of Furbo. Insert a pin or paper clip into the small hole in the back, and hold for 10 seconds. Wait for 3-5 minutes for the light to turn green.

If the light turns green, proceed to setting up your Furbo by logging in to your Furbo app.

If status light wont turn green after trying the steps above, we may need to process a replacement for your Furbo, kindly prepare this information to check your warranty status and click the chat button below:

1. Order ID:

2. Email used to Purchase:

3. Picture of the bottom of your Furbo:

4. Your Name:

5. Your complete Address:

6. Your contact number:

Live Chat

Having other setup issues with a different error message?
Check the following support pages below: 

Error Message: 'Wrong Router Password' 

Error Message: 'Something's wrong with your internet'

Error Message: 'Something's wrong with Furbo'

Error Message: 'Can't connect to your Furbo'

Can't find my Wi-Fi network in the App