If you have any questions or encounter issues with your Furbo, please don't hesitate to reach out to us. To ensure our customer service team can assist you promptly, kindly include the following information when contacting us.
1️⃣ Furbo email account (non-users can skip)
2️⃣ A clear photo of the silver sticker at the bottom of the Furbo (non-users can skip it)
3️⃣ Please describe in detail the current product conditions or questions.
To contact support, you can chat with us by clicking the button below:
You can also reach out to us directy via email:
Via the Furbo App:
- On the Furbo App's main page, click on the "Menu" located in the bottom right corner.
- Select "Help."
- Click on the chat button to chat with us.
We are open MON - FRI 24 HOURS SAT & SUN 7 AM to 7 PM PDT (GMT-8)