Unable to connect Furbo after setup

Make sure you have a stable internet connection on your smartphone and your home WiFi. If you are not able to live stream or ge... Read more

Best treats to use

The best treats for use with Furbo about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is our ... Read more

Change your Furbo account

You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: Pre... Read more

Can't connect to your Furbo during setup

This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo dog camera.  If this is yo... Read more

Fail to toss treats

Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse... Read more

Adapter or usb cable issues

Adapter and USB cable issues may be due to various reasons, isolate the issue by trying out different steps. Try plugging Fur... Read more

Create your Furbo account

You will need an email address you have access to when creating a Furbo account.   Click the New Furbo User button. You will b... Read more

Login to Furbo app

If you already have an existing Furbo account, simply sign in using your Furbo email and password. If you’ve just installed or... Read more

Reset your password

If you have forgotten your password, reset your password to regain access. While at the Sign in page, click "Forgot your passw... Read more

Remove Furbo from your account

You can remove your Furbo Dog Camera from your existing account to set it up using a new one. Here's how:  While logged in the... Read more

Furbo App crashes or freezes

If your Furbo app crashed or stopped responding, it will either suddenly close and go back to the main menu, or it could get st... Read more

Furbo security

Security has always been our top priority in designing Furbo and your privacy is important to us. To put it technically, Furbo ... Read more

Where to place Furbo

Deciding where to place your Furbo depends on where your dog usually wanders, you can place Furbo anywhere at home away from di... Read more

Set up your Furbo

To setup your Furbo, you need is a smartphone, your new Furbo, and a WiFi connection. Setting up is easy, here's how: Download... Read more

Can't find my Wi-Fi network in the App

If you cannot find your WiFi network on the WiFi list, it might be because of the following reasons:   1. Your WiFi is hidden P... Read more

Setup fails after Wi-Fi password entered

Setup failure may be due to various reasons and can be resolved by trying out different steps. After entering your WiFi passwor... Read more

Furbo's status light is not turning to Green

If it is your first time plugging your Furbo into a power source, you will see a white status light first. The white light shou... Read more

Provide App permission on your devices

The Furbo app needs access to some of your smartphone's features for you to enjoy its full functionality. When you set up your ... Read more

Set your personalized Snack Call

Snack call is played while a treat is being tossed to get your pets' attention. To set up a Snack Call: Click on the setting i... Read more

Load and toss treats

Make sure to use the recommended treat size and texture to ensure best treat tossing experience. Best treats that would work w... Read more

A different amount of treats tossed

Furbo’s treat-tossing was designed according to the methods of variable reward dog training, this means that it will dispense d... Read more

Clean your Furbo treat container

You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is specially designed to prevent bugs... Read more

The treat door stopper fell out

In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou... Read more

Video and picture quality is choppy

Video or picture quality depends on your smartphone data or WiFi connection stability. Make sure that your mobile data connect... Read more

Improve Furbo's Video quality

Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at... Read more

Set Furbo Volume

Adjusting Furbo Volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp... Read more

Set Night Vision

Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi... Read more

Talk to your dog on Furbo

Click on the microphone icon in the lower right corner of your video feed. If you see gray circles around the microphone icon i... Read more

Take picture or video clip while live streaming

When you take a picture or Video, it saves automatically on your mobile device. Make sure you have enough storage or memory ca... Read more

What is Furbo Dog Nanny

Furbo Dog Nanny is a premium dog-monitoring service that helps look after your dog and keep them safe at home. The service incl... Read more

Activate Furbo Dog Nanny

NEWLY SETUP FURBO: When you buy a Furbo dog camera and successfully set it up using the Furbo app, you may activate your Furbo ... Read more

Countries supported by FDN

Furbo Dog Nanny is currently available in the US, Canada, Hong Kong, and Taiwan. As we expand our markets, we look forward to b... Read more

FDN free trial

A free 90-day Furbo Dog Nanny trial with Smart Alerts, Cloud Recording, and Doggie Diary is included with every purchase of a F... Read more

FDN subscription cost

For the first 3 months, enjoy Furbo Dog Nanny for 99 cents (US and Canada). After that, you may choose between our monthly or a... Read more

Why is there a subscription fee for FDN

The features included in Furbo Dog Nanny require us to pay server costs for cloud storage and AI analysis, as well as ongoing i... Read more

Set Dog Profile

You can setup up to three (3) dog's profile within your Furbo app. Here's how: While within the Furbo app, click edit your dog... Read more

Set Timezone in Furbo

The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z... Read more

Set Barking Alert

The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. To adjust your bark... Read more

Privacy Mode on Furbo

Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more