The "Can't connect to your Furbo" error message means there is an issue with the Bluetooth connection between the Furbo app on the phone and the Furbo dog camera. Learn More

When trying to live stream, make sure you have a good and stable internet connection both from your smartphone for the Furbo app and your home WiFi where Furbo dog camera is connected. Learn More

If your Furbo app crashed or has stopped responding, it will either suddenly close and go back to the main menu, or it could get stuck trying to load. Try the following steps to recover your Furbo app. Learn More

If you are experiencing a loud echo while live streaming, please try the following stepsto fix this.

If the video or picture quality is extremely choppy, this could be due to your smartphone mobile data or WiFi signal stability. Learn More

If the treat tossing function does not function well, please try the following steps based on the tossing issue you are having.

We understand all pups have different treat preferences. No problem! Just make sure the treats are smaller than the treat dispensing hole on Furbo. For the best treat-tossing experience, we recommend treats about half an inch to an inch in diameter, not sticky or easily crumbled. Learn More

You can absolutely use Furbo with your cat. In fact, we have Furbo users who enjoy using Furbo with their cats, and their cats love it! You may put cat treats inside Furbo as long as the treats fit into Furbo’s treat dispenser. Learn More

Furbo has a 160° wide-angle camera with a built-in microphone and speaker. To get your dog to come towards the camera just use the Furbo app to toss him treats and speak through the microphone. Learn More

Furbo comes with a one year free warranty starting from the date of shipping, . Your Furbo warranty covers all defects in material and workmanship. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions may not apply to you. Learn More

You will receive a confirmation email with your Furbo's tracking number once it has shipped from our warehouse. If you’d like to get more information about your Furbo's shipping status, you can check your order status online or email us at support@furbo.com. Learn More

Setting up your Furbo is easy. All you need is a smartphone, your new Furbo,and a WiFi connection (2.4 GHz only). Find out how.

If you keep getting an error message while setting up your Furbo, please follow these troubleshooting steps to fix this. Learn More

The error message "Can't connect to your Furbo" means there is an issue with the Bluetooth connection between the Furbo app and the Furbo dog camera. Learn More

At first, Furbo will be a brand-new friend for your dog. In the beginning, your pup might be a bit nervous since they're unfamiliar with Furbo. You can follow these simple steps to get your doggy to love Furbo! Learn More

The color of the light at the base of your Furbo will change based on different conditions. Learn More

If you already have an existing Furbo account, you can easily log in by clicking the sign in button. Learn More

Best treats that would work with Furbo are treats for about half an inch to an inch sized treats, not sticky or easily crumbled. We have a list of best treats recommended by some Furbo users, they can be found online via Amazon, Petco or Walmart. Learn More

You may change your Password once you are logged in the Furbo app or reset your password if you are locked out; if you forgot your password or Furbo app is not accepting your log in. Learn More

Hard resetting your Furbo lets disconnect your Furbo from the WiFi network, forgets the WiFi network and sets it setup mode once again. To reset your Furbo, use a pin or a sim ejector and insert it into the back of your Furbo. Make sure the Furbo is plugged in, press and hold for about 5 to 10 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green. Learn More

To Change your Furbo account or set up your Furbo dog camera to another Furbo account may require you to remove Furbo dog camera from your existing account and have it set up with a new one. Learn More

Smart Dog Alert is an AI integrated dog recognition service that can detect and notify you of important dog-related events happening at home. This premium service includes Dog Activity Alert, Dog Selfie Alert and Person Alert. The more Furbo learns about your dog’s patterns and behaviors, the smarter it gets in notifying you of important activities from your dog. Learn More

Know exactly what your dog is up to at home alone. Using AI-powered dog recognition, Furbo can detect and notify you of important dog-related events happening at home, Learn More

Currently, the Smart Dog Alert is only available in the US, Canada, Japan and Taiwan. For all other countries, the implementation is underway and we will update you soon! Learn More

Smart Dog Alert Premium Service can be activated through your Furbo app by clicking the Menu button at the top left of the app and select Smart Dog Alerts to turn On/Off. Learn More

The pricing to retain this service has yet to be determined. It will be announced once a deadline for the trial has been set. For now, enjoy Learn More

If you are constantly getting Purple light on your Furbo dog camera, it means your Furbo fails to connect to a WiFi network. Learn More

When the main screen keeps saying “fail to connect...” you need to make sure that your Furbo dog camera is connected to the WiFi at home. Learn More

If the treat tosser isn't functioning well, please try the following stepsbased on the tossing issue you are having

If you have changed your WiFi settings at home or has moved Furbo to another location and needs to connect to a new WiFi, you don't have to hard reset your Furbo. All you have to do is to reset WiFi from your From Furbo app. Learn More

If it is your first time plugging your Furbo into a power source, you will see a white light first. The white light should turn green after about a minute. Learn More