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Furbo Dog Camera
Designed For Dogs
Furbo Saves Lives
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Furbo
Furbo Dog Camera
Designed For Dogs
Furbo Saves Lives
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Frequently Asked Question
faq-dog2
Can my family members and I connect to Furbo at the same time?
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
Does Furbo need batteries?
Can I use my own treats with Furbo?
Can I return or exchange my Furbo after purchase?
Does Furbo come with a warranty?
See all 10 articles
Unable to connect Furbo after setup
Best treats to use
Change your Furbo account
Error Message: 'Can't connect to your Furbo'
Fail to toss treats
Order Tracking
See all 7 articles
Login Issues
Login to Furbo app
Create and Share your Furbo account
Reset your password
Remove Furbo from your account
Furbo App crashes or freezes
See all 9 articles
Furbo Nanny Camera Bundle Setup and Activation.
Set up your Furbo
Setup Multiple Furbos Under one Account
Set Up Furbo from 3rd Party Sellers or Locked in a Different Email
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'
See all 25 articles
Set your personalized Snack Call
Load and toss treats
A different amount of treats tossed
Clean your Furbo treat container
The treat door stopper fell out
Video and picture quality is choppy
Improve Furbo's Video quality
Set Night Vision
Discolored video shown on live streaming
Take pictures or video clips while live streaming
Set Furbo Volume
See all 12 articles
What is Furbo Dog Nanny
Activate Furbo Dog Nanny
FDN subscription cost
How to turn On/Off the Smart Alert Notifications
Issues with Cloud Recording
Error saving Cloud Recording clips on your phone
See all 21 articles
On/Off Scheduling
Set Dog Profile
Set Timezone in Furbo
Barking Alert
Privacy Mode on Furbo: Camera On/Off
Furbo Nanny Cam Bundle Plans and Pricing
Set up your Furbo Dog Camera and activate the Furbo Dog Nanny
Furbo Lifetime Warranty
What's Furbo Care
30-Day Satisfaction Guaranteed Return Policy
1 Year Limited Warranty
Return Shipping and Handling within the 1 Year Limited Warranty
Shipping Limitations
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Furbo Dog Nanny (FDN)
Customize your Settings
Furbo Nanny Camera Bundle
Warranty & Returns
Can my family members and I connect to Furbo at the same time?
Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple us... Read more
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
If your dog barks often and you would like to avoid receiving repeat notifications, simply adjust Furbo's barking detection sen... Read more
Does Furbo need batteries?
No batteries are required for Furbo! Furbo uses a USB cable and a standard power adapter to plug into the wall. This way you ca... Read more
Can I use my own treats with Furbo?
We understand all puppies have different preferences for treats. There is no problem as long as the size of those treats is sma... Read more
Can I return or exchange my Furbo after purchase?
If you are not fully satisfied with your Furbo, you will have 30 days (from the day you received it) to return or exchange your... Read more
Does Furbo come with a warranty?
Yes! Furbo comes with a one year warranty starting from the date of shipping. Your Furbo warranty covers all defects, except th... Read more
See all 10 articles
Unable to connect Furbo after setup
If you need urgent assistance, please click the button to chat with us immediately. Live Chat   A stable internet connection ... Read more
Best treats to use
The best treats for use with Furbo is about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is o... Read more
Change your Furbo account
Note: If you are unaware of or no access to the email address currently linked to your Furbo please contact us immediately by c... Read more
Error Message: 'Can't connect to your Furbo'
If you need urgent assistance, please click the button to chat with us immediately. Live Chat This error is due to a Bluetoot... Read more
Fail to toss treats
Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse... Read more
Order Tracking
To track your order, please click the button or follow the instructions below:    Order Status Tracker   1. Go to www.Furbo.com... Read more
See all 7 articles
Login Issues
If your Furbo is locked to an unknown or old email address you do not have access to, please contact us immediately by clicking... Read more
Login to Furbo app
If you're having issues logging in, go to "Login Issues". For new account registration please go to Create and Share your Furbo... Read more
Create and Share your Furbo account
You will need an email address you have access to when creating a Furbo account. While on your Furbo’s login page, tap the “Ne... Read more
Reset your password
If you wish to reset your password, you may go to this link: Reset password You can also follow the instructions below to reset... Read more
Remove Furbo from your account
Note: If you are unaware of or no access to the email address currently linked to your Furbo please contact us immediately by c... Read more
Furbo App crashes or freezes
If your Furbo app crashed or stopped responding, it will either suddenly close and go back to the main menu, or it could get st... Read more
See all 9 articles
Furbo Nanny Camera Bundle Setup and Activation.
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a stable WiFi connection.   Follow these steps to se... Read more
Set up your Furbo
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a WiFi connection. Setting up is easy. Here's how: ... Read more
Setup Multiple Furbos Under one Account
You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco... Read more
Set Up Furbo from 3rd Party Sellers or Locked in a Different Email
If you are doing an initial setup with a Furbo from a 3rd party seller (or it was given to you by somebody else) and it's locke... Read more
Error Message: 'Wrong Router Password'
This is the error message if your Wi-Fi password was incorrectly entered while connecting your Furbo to your preferred network ... Read more
Error Message: 'Something's wrong with your internet'
Try the following steps below if you are getting this setup error message: Please try to replug the Furbo near your WiFi rout... Read more
See all 25 articles
Set your personalized Snack Call
Snack Call is played while a treat is being tossed to get your pets' attention. See the guide below to set up a treat toss soun... Read more
Load and toss treats
Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Best treats that would wo... Read more
A different amount of treats tossed
Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that it will dispense d... Read more
Clean your Furbo treat container
You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is especially designed to prevent bug... Read more
The treat door stopper fell out
In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou... Read more
Video and picture quality is choppy
Video or picture quality depends on your smartphone data or WiFi connection stability. Make sure that your mobile data connect... Read more
Improve Furbo's Video quality
Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at... Read more
Set Night Vision
Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi... Read more
Discolored video shown on live streaming
If your Furbo is showing a discolored video feed, the night vision function may not be working properly. Try first to unplug yo... Read more
Take pictures or video clips while live streaming
When you take a picture or a video, it saves automatically on your mobile device. Make sure you have enough storage or memory ... Read more
Set Furbo Volume
Adjusting Furbo volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp... Read more
See all 12 articles
What is Furbo Dog Nanny
Furbo Dog Nanny is a premium dog-monitoring service that helps look after your dog and keep them safe at home. The service incl... Read more
Activate Furbo Dog Nanny
Things to take note of: This feature is only available for Furbos purchased after AUGUST 2017 onward. Make sure that the Furb... Read more
FDN subscription cost
FDN Subscription Fee Every Furbo Dog Camera comes with a Furbo Dog Nanny free trial for customers in the United States. Coun... Read more
How to turn On/Off the Smart Alert Notifications
Smart Alerts will notify you whenever Furbo spots a person, notices that your dog is active, or records a cute selfie of your d... Read more
Issues with Cloud Recording
Things to take note of: Furbo placement. For best detection, it is recommended to place your Furbo 90cm to 130cm off the groun... Read more
Error saving Cloud Recording clips on your phone
The video recording clips will be saved in your phone’s gallery but if you can't see them saved in your gallery or getting an e... Read more
See all 21 articles
On/Off Scheduling
On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc... Read more
Set Dog Profile
You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plus”... Read more
Set Timezone in Furbo
Things to take note of: For Furbos purchased after August 2017, the time and date that will show on your video feed will depen... Read more
Barking Alert
The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below... Read more
Privacy Mode on Furbo: Camera On/Off
Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more
Furbo Nanny Cam Bundle Plans and Pricing
Choose between our two bundle plans to get a Furbo Dog Camera and unlimited access to Furbo Dog Nanny features.    Choose your ... Read more
Set up your Furbo Dog Camera and activate the Furbo Dog Nanny
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a stable WiFi connection.   Follow these steps to se... Read more
Furbo Lifetime Warranty
This Lifetime Warranty only covers Tomofun products, Furbo Dog Camera, and its accessories manufactured by Tomofun, for as long... Read more
What's Furbo Care
Here at Furbo, our mission is to continuously bring joy to every pet lover and ensure the safety of your dogs. Through Furbo Ca... Read more
30-Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from any of Furbo’s online stores for any reason, you have 30 calendar days from the ... Read more
1 Year Limited Warranty
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS T... Read more
Return Shipping and Handling within the 1 Year Limited Warranty
Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or... Read more
Shipping Limitations
The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. Tomofun ... Read more
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