Unable to connect Furbo after setup

Make sure you have a stable internet connection on your smartphone and your home WiFi. If you are not able to live stream or ge... Read more

Best treats to use

The best treats for use with Furbo about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is our ... Read more

Change your Furbo account

You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: Pre... Read more

Error Message: 'Can't connect to your Furbo'

This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo dog camera.  If this is yo... Read more

Fail to toss treats

Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse... Read more

Adapter or usb cable issues

Adapter and USB cable issues may be due to various reasons, isolate the issue by trying out different steps. Try plugging Fur... Read more

Create and Share your Furbo account

You will need an email address you have access to when creating a Furbo account.   Click the New Furbo User button. You will b... Read more

Login to Furbo app

If you already have an existing Furbo account, simply sign in using your Furbo email and password. If you’ve just installed or... Read more

Login Issues

Resolving log in issues with the Furbo app depends on the error message you are getting. If you have issues logging to your Fur... Read more

Reset your password

If you have forgotten your password, reset your password to regain access. While at the Sign in page, click "Forgot your passw... Read more

Remove Furbo from your account

You can remove your Furbo Dog Camera from your existing account/email to set it up using a new one. Here's how:  While logged ... Read more

Furbo App crashes or freezes

If your Furbo app crashed or stopped responding, it will either suddenly close and go back to the main menu, or it could get st... Read more

How to setup Amazon Alexa Skill

If your Furbo was purchased after August 2017 and you activated your Furbo skill before July 2019, please follow the instructio... Read more

Error Message: 'Wrong Router Password'

  Make sure you are entering a correct Wi-Fi password. Furbo can only be set up to normal household Wi-Fi connections that onl... Read more

Error Message: 'Something's wrong with your internet'

Replug your Furbo. Unplug your Furbo and plug it back in. Wait for your Furbo status light to turn to green light. Restart you... Read more

Error Message: 'Something's wrong with Furbo'

Replug your Furbo. Unplug your Furbo and plug it back in. Wait for your Furbo status light to turn to green light. Restart ... Read more

Error Message: 'Can't connect to your Furbo'

This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo dog camera.  If this is yo... Read more

Where to place Furbo

Deciding where to place your Furbo depends on where your dog usually wanders, you can place Furbo anywhere at home away from di... Read more

Set your personalized Snack Call

Snack call is played while a treat is being tossed to get your pets' attention. To set up a Snack Call: Click on the setting i... Read more

Load and toss treats

Make sure to use the recommended treat size and texture to ensure best treat tossing experience. Best treats that would work w... Read more

A different amount of treats tossed

Furbo’s treat-tossing was designed according to the methods of variable reward dog training, this means that it will dispense d... Read more

Clean your Furbo treat container

You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is specially designed to prevent bugs... Read more

The treat door stopper fell out

In order to control the number of treats that are tossed from your Furbo, a silicon treat stopper is in place. If this falls ou... Read more

Video and picture quality is choppy

Video or picture quality depends on your smartphone data or WiFi connection stability. Make sure that your mobile data connect... Read more

Improve Furbo's Video quality

Furbo live streaming quality depends on your internet connection quality and speed. We recommend the WiFi upload speed to be at... Read more

Set Furbo Volume

Adjusting Furbo Volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp... Read more

Set Night Vision

Furbo's Night Vision setting allows you to see the video when the room is dark, or light is low. You can adjust Night Vision wi... Read more

Talk to your dog on Furbo

Click on the microphone icon in the lower right corner of your video feed. If you see gray circles around the microphone icon i... Read more

Take picture or video clip while live streaming

When you take a picture or Video, it saves automatically on your mobile device. Make sure you have enough storage or memory ca... Read more

How to turn On/Off the Smart Alert Notifications

Smart Alerts will notify you whenever Furbo spots a person, notices that your dog is active, or records a cute selfie of your d... Read more

Issues with Cloud Recording

If the screen has frozen and you’re only hearing the audio: Close the App completely from the background Unplug and replug the... Read more

Error saving Cloud Recording clips on your phone

The video recording clips will be saved in your phone’s gallery but If you can't see them saved in your gallery or getting an e... Read more

What is Furbo Dog Nanny

Furbo Dog Nanny is a premium dog-monitoring service that helps look after your dog and keep them safe at home. The service incl... Read more

Activate Furbo Dog Nanny

NEWLY SETUP FURBO: When you buy a Furbo dog camera and successfully set it up using the Furbo app, you may activate your Furbo ... Read more

Countries supported by FDN

Furbo Dog Nanny is currently available in the US, Canada, Hong Kong, and Taiwan. As we expand our markets, we look forward to b... Read more

Set Dog Profile

You can setup up to three (3) dog's profile within your Furbo app. Here's how: While within the Furbo app, click edit your dog... Read more

Set Timezone in Furbo

The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z... Read more

Barking Alert

The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. To adjust your bark... Read more

Privacy Mode on Furbo

Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more