Buy Now
Furbo Dog Camera
Designed For Dogs
Furbo Saves Lives
Support
X
Furbo
Furbo Dog Camera
Designed For Dogs
Furbo Saves Lives
Support
{{link 'community'}} {{link 'new_request' class='submit-a-request'}}
{{user_info}}
faq-dog1
Frequently Asked Question
faq-dog2
Can my family members and I connect to Furbo at the same time?
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
Does Furbo need batteries?
Can I use my own treats with Furbo?
Can I return or exchange my Furbo after purchase?
Does Furbo come with a warranty?
See all 10 articles
Download Furbo App
Best treats to use
Change your Furbo account
Current Furbo and New Furbo 360° Dog Camera Comparison
Order Tracking
Unable to connect Furbo after setup
See all 9 articles
Enable 2-Step Verification
Furbo Security
What is 2-Step Verification?
New Sign-In Alert
Login to Furbo app
Login Issues
See all 11 articles
WPA3 Router Security Compatibility
Setup your Furbo
Setup Multiple Furbos Under one Account
Setup Furbo from 3rd Party Sellers or Locked in a Different Email
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'
See all 24 articles
Furbo 360° Rotating Controls
Furbo 360° Treat Toss: Info and Troubleshooting
Set your personalized Treat Toss Sound
Load and toss treats
A different amount of treats tossed
Clean your Furbo treat container
See all 7 articles
Set Night Vision
Take pictures or video clips while live streaming
Set Furbo Volume
Talk to your dog on Furbo
Internet data Furbo consumes
Issues with Audio
See all 14 articles
What is Furbo Dog Nanny
Activate Furbo Dog Nanny
Furbo Dog Nanny Free Trial
Why is there a subscription fee for FDN
FDN subscription cost
Features you can use without FDN subscription
See all 22 articles
On/Off Scheduling
Set Dog Profile
Set Timezone in Furbo
Auto Dog Tracking
Barking Alert
Privacy Mode on Furbo: Camera On/Off
Furbo Subscribe & Save Plans and Pricing
Furbo Subscribe & Save (Furbo Dog Camera + Furbo Dog Nanny) Setup and Activation
Furbo Saves Lives
Share Your Furbo Stories With Us!
Furbo Lifetime Warranty
What's Furbo Care
30-Day Satisfaction Guaranteed Return Policy
1 Year Limited Warranty
Return Shipping and Handling within the 1 Year Limited Warranty
Shipping Limitations
See all 7 articles
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing and Panning
Video and Audio
Furbo Dog Nanny (FDN)
Customize your Settings
Furbo Subscribe & Save
Furbo Saves Lives
Warranty & Returns
Can my family members and I connect to Furbo at the same time?
Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple us... Read more
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
If your dog barks often and you want to avoid receiving repeat notifications, simply adjust the barking detection sensitivity t... Read more
Does Furbo need batteries?
No batteries are required for Furbo! Furbo uses a USB cable and a standard power adapter to plug into the wall. This way you ca... Read more
Can I use my own treats with Furbo?
We understand all pups have different treat preferences. You may use any treat as long as it is smaller than the opening of the... Read more
Can I return or exchange my Furbo after purchase?
If you are not fully satisfied with your Furbo, you will have 30 days (from the day you received it) to return or exchange your... Read more
Does Furbo come with a warranty?
Yes! Furbo comes with a one year warranty starting from the date of shipping. Your Furbo warranty covers all defects, except th... Read more
See all 10 articles
Download Furbo App
Furbo App is available on iOS and Android mobile devices.  Downloading Furbo on smartphones To install Furbo, follow the link f... Read more
Best treats to use
The best treats for use with Furbo are about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Your pet’s saf... Read more
Change your Furbo account
Note: If you are unaware of or have no access to the email address linked to your Furbo, please contact us through the live cha... Read more
Current Furbo and New Furbo 360° Dog Camera Comparison
Specs comparison (Hardware)   Product Type Furbo 2 and 2.5 Furbo 360° Dog Camera Weight 950g (taller) 750g (shorter) A... Read more
Order Tracking
To track your order, please click the button or follow the instructions below:    Order Status Tracker   1. Go to www.Furbo.com... Read more
Unable to connect Furbo after setup
If you need urgent assistance, please click the to chat with us button and prepare these information so we can assist you immed... Read more
See all 9 articles
Enable 2-Step Verification
To Enable the 2-Step Verification:   1. Go to the  home screen of your Furbo app, tap the “MENU button (☰) on the bottom right.... Read more
Furbo Security
Security has always been our top priority in designing Furbo and your privacy is important to us. To put it technically, Furbo ... Read more
What is 2-Step Verification?
Using 2-step Verification will add extra security to your account so you can have peace of mind when using Furbo products. The ... Read more
New Sign-In Alert
This notification means that a new mobile device has signed in to your Furbo Account. Here's what you can do: Please check if t... Read more
Login to Furbo app
If you're having issues logging into your Furbo app, go to "Login Issues". For new account registration please go to Create an... Read more
Login Issues
If your Furbo is locked to an unknown or old email address you do not have access to, please contact us immediately by clicking... Read more
See all 11 articles
WPA3 Router Security Compatibility
Some routers' default setting is WPA3 security mode, which Furbo does not support at the moment, therefore, causing setup issue... Read more
Setup your Furbo
Please select the product type that you wish to go through. Note: You can check the Model number and Serial Number under your ... Read more
Setup Multiple Furbos Under one Account
You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco... Read more
Setup Furbo from 3rd Party Sellers or Locked in a Different Email
  If you are doing an initial setup with a Furbo from a 3rd party seller (or it was given to you by somebody else) and it's loc... Read more
Error Message: 'Wrong Router Password'
This is the error message you might receive if your Wi-Fi password was incorrectly entered while connecting your Furbo to your ... Read more
Error Message: 'Something's wrong with your internet'
Please select the product type that you wish to go through. Note: You can check the Model number and Serial Number under your ... Read more
See all 24 articles
Furbo 360° Rotating Controls
Furbo now has the capability to physically rotate to increase your field of view. 360° wide angle view achieved through 270-de... Read more
Furbo 360° Treat Toss: Info and Troubleshooting
How the Furbo 360° Treat Toss works: Troubleshooting: The Furbo 360° Dog Camera is designed with a smart troubleshooting proc... Read more
Set your personalized Treat Toss Sound
Treat toss sound is a sound that’s played before a treat toss to get your pets' attention. See the guide below to set up a trea... Read more
Load and toss treats
Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Treats that work best wit... Read more
A different amount of treats tossed
Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that the Furbo will dis... Read more
Clean your Furbo treat container
The Furbo treat container can be easily cleaned with a damp cloth.    The wooden lid of Furbo is specifically designed to preve... Read more
See all 7 articles
Set Night Vision
Furbo's Night Vision setting allows you to see the video when the room is dark. You can adjust Night Vision within the Furbo ap... Read more
Take pictures or video clips while live streaming
When you take a picture or video, it saves automatically on your mobile device. Make sure you have enough storage or memory ... Read more
Set Furbo Volume
You can easily adjust Furbo’s volume and the video volume during live streams through your smartphone.  To adjust the volume of... Read more
Talk to your dog on Furbo
Please select the product type that you wish to jump to. Note: You can check the model number and serial number underneath you... Read more
Internet data Furbo consumes
Furbo's video quality can be set between SD (standard definition) and HD (high definition). While HD will provide a crisp and c... Read more
Issues with Audio
If you are having issues with your speaker or mic, please try to replug your Furbo Dog Camera.  If the issue persists, please s... Read more
See all 14 articles
What is Furbo Dog Nanny
Furbo Dog Nanny is a premium dog-monitoring service that helps you look after your dog and keep them safe at home. The service ... Read more
Activate Furbo Dog Nanny
Things to take note of: This feature is only available for Furbos purchased after AUGUST 2017 onward. Make sure that the Furb... Read more
Furbo Dog Nanny Free Trial
Every Furbo Dog Camera comes with a 30 day Furbo Dog Nanny free trial. In addition to the basic Furbo Dog Camera features, Furb... Read more
Why is there a subscription fee for FDN
The features included in Furbo Dog Nanny require us to pay server costs for cloud storage, A.I. analysis, and ongoing investmen... Read more
FDN subscription cost
Every Furbo Dog Camera comes with a 30 day Furbo Dog Nanny free trial for customers in the United States. Country Fre... Read more
Features you can use without FDN subscription
The fundamental features of Furbo will ALWAYS remain free: barking alerts, treat-tossing, and camera live-view. Straight out of... Read more
See all 22 articles
On/Off Scheduling
On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc... Read more
Set Dog Profile
You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plus”... Read more
Set Timezone in Furbo
Things to take note of: For Furbos purchased after August 2017, the time and date that will show on your video feed will depen... Read more
Auto Dog Tracking
Auto Dog Tracking is Furbo 360°'s newest smart feature that makes sure your pup stays on Furbo's camera view all the time. Furb... Read more
Barking Alert
The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below... Read more
Privacy Mode on Furbo: Camera On/Off
Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur... Read more
Furbo Subscribe & Save Plans and Pricing
Choose between our Subscribe and save plans to get a Furbo Dog Camera or Furbo Dog Camera 360 and unlimited access to Furbo Dog... Read more
Furbo Subscribe & Save (Furbo Dog Camera + Furbo Dog Nanny) Setup and Activation
To setup your Furbo, you need a smartphone, your new Furbo Dog Camera, and a stable Home WiFi connection. To activate the Subsc... Read more
Furbo Saves Lives
Our mission is to keepdogs safe and happy dogs saved Furbo's features are designed specifically to keep dogs safe whe... Read more
Share Your Furbo Stories With Us!
      Hi Fellow Pawrents!  Has Furbo helped keep your dog safe and happy? 🐶   Share your stories with us for a chance to win a... Read more
Furbo Lifetime Warranty
This Lifetime Warranty only covers Tomofun products, Furbo Dog Camera, and its accessories manufactured by Tomofun, for as long... Read more
What's Furbo Care
Here at Furbo, our mission is to continuously bring joy to every pet lover and ensure the safety of your dogs. Through Furbo Ca... Read more
30-Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from any of Furbo’s online stores for any reason, you have 30 calendar days from the ... Read more
1 Year Limited Warranty
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS T... Read more
Return Shipping and Handling within the 1 Year Limited Warranty
Furbo can be purchased from the listed authorized resellers & online stores and can be delivered to different countries with or... Read more
Shipping Limitations
The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. Tomofun ... Read more
See all 7 articles
  • Support (Furbo Dog Camera)

  • CS-PH Updates

    We are going to consolidate and upload all important updates in this section.

NEED MORE HELP?

Chat with our Customer Support team!


MON - FRI 24 HOURS SAT & SUN 9 AM to 9 PM (PST)

LIVE CHAT

LIVE CHAT

EMAIL US

EMAIL US


Leave us a message

Furbo Dog Camera (Tomofun LLC)

1108 S. Baldwin Ave, Ste 107,

Arcadia, CA 91007

About
Our Story
Works with Alexa
Blog
Press
SUPPORT
FAQ
Contact Us
Order Status
Warranty & Returns
Privacy Policy | Terms & Conditions | Sitemap © 2020. All rights reserved.
What best describe your question or concern?
Furbo Dog Camera
English (US) Deutsch English (AU) English (CA) English (GB) English (SG) Español Français Italiano 日本語 Nederlands svenska 简体中文 繁體中文