If you're encountering issues connecting your Furbo Dog Camera to the Furbo app on your mobile phone, this guide will help you troubleshoot and resolve the 'Can't Connect to Your Furbo' error. Follow the steps below for a smooth and quick resolution.
If you need urgent assistance, please click the to chat with us button and prepare this information so we can assist you immediately:
1. Is this a brand new Furbo?
2. Color of the status light. Take a picture of the Furbo's status light while on top of a white paper.
3. Did you get the same error using another mobile phone?
This error usually occurs when there is a Bluetooth connection issue between the Furbo app and the Furbo Dog Camera.
- If this is your first time setting up your Furbo, please proceed to Step 2.
- If Furbo was previously connected, proceed to Step 1.
Step 1: Initial Checks
Ensure that your Furbo is not linked to any account. To remove the account, follow these steps:
- From your Furbo app's home screen. Tap the "☰" on the lower right corner of the screen.
- Under Camera Settings, tap the Furbo that you wish to fix,
- Tap "Remove Device"
Once the account is remove, proceed to the next step.
Step 2: Check Furbo Status light
1. Unplug your Furbo for 30 seconds, then, plug it back in.
2. Wait for a white light that should turn green after a few minutes.
- If the light stays steady purple or white and wont turn green, proceed to the next step.
- If the light successfully turns green, proceed to Step 5.
Step 3: Hard Reset
Perform a hard reset on your Furbo by following these steps:
- Locate the 'reset' button at the back of your Furbo.
- Use a pin or a straightened paper clip to press the 'reset' button.
- While Furbo is plugged in, hold the reset button for about 20 seconds until the light color changes. Wait until Furbo's light turns green.
Step 4: Power Adapter Check
If the reset was unsuccessful or the light remains purple or white, try using another power adapter and cable.
Step 5: Furbo Setup Restart
If the above steps was successful and your Furbo light is green:
- Restart your setup process by logging in to your Furbo app.
- If the error persists, follow these steps:
- Turn off your smartphone's Bluetooth in your phone settings.
- Restart your smartphone and turn on Bluetooth.
- Unplug and plug in your Furbo. Wait until Furbo's light turns green.
- Restart the setup process by logging in to your Furbo app.
Step 6: Alternative Smartphone Setup
If you've ensured your Furbo is broadcasting a Bluetooth signal, but the issue persists, try using another smartphone for the setup process.
Following these steps should help resolve the 'Can't Connect to Your Furbo' error. If you still face issues, reach out to our support team via live chat for further assistance.
Having other setup issues with a different error message?
Check the following support pages below:
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