Are you seeing an “Unable to Connect to Furbo” error?

Follow the troubleshooting steps below based on whether you are currently at home with your Furbo dog camera or away from home.

If you are away from home

Try the following:

1. Close the Furbo app completely, then reopen it and try connecting again.
2. If your smartphone is connected to Wi-Fi, switch to 4G/LTE or mobile data, then try connecting again.
3. If available, try connecting to your Furbo dog camera using the Furbo app on another smartphone.

Some troubleshooting steps require physical access to your Furbo dog camera or home router. If the issue continues, perform the at-home troubleshooting steps below when you have access to your Furbo dog camera.

If you are at home

Check your Furbo dog camera's status light and follow the applicable troubleshooting steps below.

Yellow Light

A yellow status light means your Furbo dog camera is connected to the internet, but the Furbo app is unable to connect to it.

1. Close the Furbo app completely, reopen it, and try connecting again.
2. Unplug your Furbo dog camera, wait 30 seconds, then plug it back in. Wait a few minutes for the status light to turn yellow, then try connecting again.
3. Switch your smartphone's connection between Wi-Fi and 4G/LTE or mobile data, then try connecting again.
4. Try connecting to your Furbo dog camera using another smartphone.
5. If another smartphone can connect successfully, uninstall and reinstall the Furbo app on the original smartphone, then try again.
6. Restart your home router. Once your Furbo dog camera's status light turns yellow, try connecting again.
7. If the issue continues, reset your Furbo dog camera's Wi-Fi connection:
   • From the Furbo app home screen, tap Menu (☰).
   • Select the Furbo dog camera experiencing the issue.
   • Tap Reset Wi-Fi.
   • Follow the in-app instructions to reconnect your Furbo dog camera to your Wi-Fi network.

Purple Light

A blinking blue status light means your Furbo dog camera is disconnected from the internet.

1. Move your Furbo dog camera closer to your home router while keeping it at least 5 feet away. If the status light turns yellow, try connecting again.
2. Unplug your Furbo dog camera, wait 30 seconds, then plug it back in.
3. Wait for the status light to turn yellow, then try connecting again.
4. If the status light remains blinking blue, restart your home router. Wait for the status light to turn yellow, then try connecting again.
5. If the status light continues blinking blue, reset your Furbo dog camera's Wi-Fi connection:
   • From the Furbo app home screen, tap Menu (☰).
   • Select the Furbo dog camera experiencing the issue.
   • Tap Reset Wi-Fi.
   • Follow the in-app instructions to reconnect your Furbo dog camera to your Wi-Fi network.

Green Light

A green status light means your Furbo dog camera is in setup mode.

If the Furbo app asks you to start live streaming but the connection fails

1. From the Furbo app home screen, tap Menu (☰).
2. Select the Furbo dog camera experiencing the issue.
3. Tap Remove Device.
4. Set up your Furbo dog camera again through the Furbo app.

If the issue continues

If you've completed the troubleshooting steps applicable to your Furbo dog camera and the issue continues, additional troubleshooting may be required.