Issues with Audio

If you are having issues with your speaker or mic, please try to replug your Furbo Dog Camera. 

If the issue persists, please see the solutions below depending on the issue:

• Choppy speaker sound
• Echoes or repetitive screeching sound
• Furbo app on your smartphone has no sound
• Furbo Dog Camera's speaker is not working

Choppy speaker sound

1. Try to replug your Furbo.
2. Close the Furbo app completely, reopen, and try again.
3. If the issue persists, check if your video feed is smooth and continuous during live streams. If your video feed lags, please contact our Support Team immediately.

Echoes or repetitive screeching sound

1. This issue occurs when your Furbo Dog Camera microphone can hear the sound coming out from the Furbo app on your Smartphone. This will happen if you are standing near your Furbo Dog Camera while holding your Smartphone with the Furbo app live streaming. To solve this issue:
   
   • • Step away from your Furbo Dog Camera.
     • If you have to stay near your Furbo, lower your Smartphone's volume to zero.
2. If you are not near your Furbo, but experiencing this issue, close the Furbo app completely and try again once you reopen the app.
   
   • • If the issue persists, please record a live stream video and contact our Support Team immediately.

Furbo app on your smartphone has no sound

1. Check if the Furbo app has full permission to your Smartphone; go to "Provide App permission on your devices" for more information.
2. Check whether your phone is on silent mode. Putting the phone on silent mode, especially IOS devices, will mute the app's live view. 
3. Adjust the volume of your smartphone.
4. Close the Furbo app from the background, reopen, and try again.

If the issue persists, please contact our Support Team immediately.

Furbo Dog Camera's speaker is not working

1. Try to toss a treat and listen for the snacks call recording.
   
2. Check if the Furbo app has permission to access your smartphone's microphone; for more information please see "Provide App permission on your devices".
3. Make sure to press the mic button and wait for the yellow mic animation before speaking.
4. Close the Furbo app from the background,reopen, and try again.
5. If the issue persists, please contact our Support Team immediately.

If the solutions above did not solve the issue, please click the button below to chat with us.

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